Participating Frequently

Question

P: Sorry, something went wrong error message

Forum|Forum|3 years ago
October 27, 2022
4 replies
7859 views

Hi!

After update to the new Bridge version 2023, I can't run the program. I have this message and then, program is close down:

Sorry, something went wrong.

This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide.

Any idea?

Thanks!

{Moderator Note: Edited the thread title]

This topic has been closed for replies.

Mohit Goyal

Community Manager

Hi all,

We're happy to announce the release of Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

Please update or install Bridge Beta via the Creative Cloud Desktop app.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

A

Alfredo5D34

Participant

Hi same problem in my Bridge in Macbook Pro. Started yesterday. Only problem is in Bridge. All the answers here i try and nothing work, any ideas?

V

vijayn84325283

Adobe Employee

Hi @Alfredo5D34 ,
Can you Share the Logs collected with Log Collector Tool with us at sharewithbr@adobe.com so that we can investigate the issue?

Meanwhile, could you please also try the below steps and see if the issue at your end is resolved?

1. Copy file /Library/Application Support/Adobe/Adobe Bridge 2023/AMT/application.xml to

/Library/Application Support/Adobe/Bridge/13.0/AMT/application.xml
2. Launch Bridge.

3. You may have to set the desired language after relaunch.

Note: Please create folders that do not exist while copying files in step 1.

Regards,
Bridge Team

PECourtejoie

Community Expert

@Xavi6C2C @sergi249251238d1i @Martina272578389417 @Albert Regàs 27254399lf0m can you share the logs with @vijayn84325283 (but logs were already shared to Swati by @crisanbogdan.com )

the trigger is a Catalan language for the operating system

A

Albert Regàs 27254399lf0m

Participant

Hi, I am having the same problem, I update new version 2023 and Bridge and I can't run the program and it put the same problem!

X

Xavi6C2CAuthor

Participating Frequently

Hola Albert i Martina!

I still have the same problem. Adobe has put in contact with me to solve the issue individually. Just to guess... Are you using an iMac Ventura in Catalan language version? It's weird that two more people with this issue, they also might be Catalans according to their nickname, like me.

I hope they can help you as they do with me

PECourtejoie

Community Expert

HEllo Please try the latest patch release #13.0.1.583. Please install and confirm if that fixes your issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html

S

Swati Agarwal

Adobe Employee

Hi @Xavi6C2C

Could you please confirm if you are facing this issue with Bridge only and other adobe products are working fine..

Please share the logs using the logs collector tool to sharewithbr@adobe.com

Thanks,

Bridge Team

X

Xavi6C2CAuthor

Participating Frequently

Hi,

Only with Bridge 2023 after upload. Bridge 2022 still works, and PS also. Of course, I have internet connection and logged in creative cloud. I'm using a Mac M1.

Thanks

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