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BMGS
Participating Frequently
October 15, 2018
Answered

Thumbnails in Bridge went crazy after 2019 update

  • October 15, 2018
  • 69 replies
  • 22587 views

Okay, I installed all of the cc2019 updates and Bridge (worked normally on cc2018) started to behave crazy. I mean all works except preview thumbnails. I get some kind of "static interference" pattern instead of previews.

I completely uninstalled and reinstalled Photoshop and Bridge to solve the issue but no luck.

Computer is iMac Pro 27".

On my old iMac 27" (2011) it works normally after the update.

Any idea?

Thanks!

    This topic has been closed for replies.
    Correct answer siddharthsingh

    Dear Users,

    We have released a new version of Adobe Bridge (CC 2019) on 2nd November 2018. The new version build number is 9.0.1.216. This version is available to install via Adobe Creative Cloud application.

    This Bridge update resolves the thumbnail rendering issue on iMac Pro devices and has few other bug fixes.

    Please let us know if you face any issues.

    Regards,

    Siddharth

    69 replies

    Show previous replies
    Smelltheroutine
    Smelltheroutine
    Participating Frequently
    October 17, 2018

    Same here. Seriously, does Adobe even test the Software on the iMac Pro before the release? This issue is so obvious it can not be overlooked. CC on iMac Pro is a thoroughly frustrating experience... 

      P
      pg.mintblau
      Participating Frequently
      October 17, 2018

      They probably didn't have the budget for an iMac Pro

        jbm007
        Community Expert
        jbm007Community Expert
        Community Expert
        October 17, 2018

        Nvidia driver has issues. Not sure if any mac users have a Nvidia card.

        I am on a windows machine and this what I had to do to fix the thumbnail issue with Windows 10

        I had the same thumbnail problems

        Go to your NVIDIAControl Panel. Select Manage 3D settings and choose 3D A[p - Visual Simulation.

          jdm94325961
          jdm94325961
          Participant
          October 17, 2018

          Not to pile on, but same issues here.  iMac Pro 2017 with Vega 64 GPU and running MacOS Mojave, rolling back to 2018 for now (glad to at least see an active forum topic on this, was afraid I was alone on this one).  Hopefully Adobe adds an iMac Pro to the test machine suite for future releases.

            B
            brianroodart
            Participant
            October 17, 2018

            another IMac Pro pain in the rear!  Just reinstall bridge 2018 until Adobe and Mac learn to play well together.  Ive tried all the work arounds and nothing worked.  bridge 18 reinstalled and working fine.

              K
              kaarinav5789518
              Participant
              October 16, 2018

              Same problem iMac Pro 2017....

                M
                mikea90905404
                Participant
                October 16, 2018

                Same issue, iMac Pro 2017.

                  H
                  HD Schellnack
                  Participating Frequently
                  October 16, 2018

                  On a more positive note, it works absolutely fine on all iMacs we have, 5K with GPU as well as the non-HiDpi-Displays. And rather fast, I might add. Actually way better than 2018 version, at least it ... feels that way so far. Will check MacBook Pro later, but assume, it will work as well. It seems to be the iMacPro’s GPU. So, while hoping they can fix this soon, not all blame can be put upon Adobe, seems to be some of Apple's fault as well (although one *could* maybe check at least the most design-bureau-usual-machines before release ;-)). Especially considering that the latest OS and hardware by Apple have been troublemakers with CC2018 already.

                  It would be really nice, to have a better integration of the Apple-OS/HW and Adobe-software, just as many other software vendors actually actively use the ecosphere Apple provides to work simpler/faster and offer better performance of their apps.

                  A
                  Anonymous
                  October 16, 2018

                  That's interesting. I wonder if it's just the iMacs with Retina displays? Dunno, but I'm sure we'll find out.

                  On another positive note, I will say that the changes I've seen in Bridge, apart from the fact you can't view thumbnails , are really good. The updates to Photoshop IMO are outstanding. I've been working with it most of the day and love what I'm seeing. So if Adobe gets this fixed (and it is a biggie) then we're definitely further ahead. That's what I'm looking forward to at least, but they have to work on the rendering in both Bridge and LR from my perspective.

                    Jiweeon
                    Jiweeon
                    Known Participant
                    October 16, 2018

                    Just installed.. having the same issue! So annoying. Bridge has one primary job, which is to serve as a viewing platform. How in the world does the new update have problems with viewing thumbnails? Your new release has failed at the most basic level.

                      stephantran
                      stephantran
                      Participant
                      October 16, 2018

                      Booooo. Same issue: iMac Pro as well

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                        pg.mintblau
                        Participating Frequently
                        October 16, 2018

                        Same problem here. iMac Pro with Radeon Pro Vega 64.

                          P
                          photohoward1
                          Participating Frequently
                          October 16, 2018

                          One more thing.....Can I get that 2 hours back I spent trying to fix and reinstal?

                            B
                            BMGSAuthor
                            Participating Frequently
                            October 16, 2018

                                 me too!

                              P
                              photohoward1
                              Participating Frequently
                              October 16, 2018

                              Exactly the same here, iMacPro 27" as well.  MacBook Pro 2015 works great.  Obviously a problem.  Downgrading till fixed.  Come on Adobe.  Do more homework.

                                Q
                                quadrantx45
                                Known Participant
                                October 27, 2018

                                Agreed

                                iMac pro

                                A
                                Anonymous
                                October 16, 2018

                                iMac 27 (late 2015 w/16GB RAM) here and a similar problem. Not quite as bad as I see for some, but some images will not render beyond a very low res (this was a problem with the previous versions of Bridge, but not as prevalent as I'm seeing now), even in Filmstrip (the blown up image) and Essentials, etc. I've got the latest updates to all Adobe products, tried all the suggestions here but to no avail. Hopefully this gets fixed soon. I have Capture One so I'll switch to it but it's not intended to be used as a browser but until Bridge is fixed that's what I'm going with.

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