Community Expert

Question

How can IT departments set up basic users to run Captivate with Administrator privileges?

Forum|Forum|12 years ago
August 12, 2013
4 replies
4437 views

As we all know, on WinVista and Win7 or later systems Adobe Captivate must be launched with Run As Administrator privileges in order to function correctly and not crash. But the problem here is that in many corporate environments general users are not allowed to have Administrator access to their own work PCs. This presents something of a dilemma for IT departments with Adobe Captivate users.

Some time ago on this forum one of the Adobe technical staff chimed in on a thread about the Run As Administrator command and explained the technical steps required to set up a Group Policy in WinVista/Win7 that would allow a basic user to always launch Captivate with the necessary admin privileges even though they did NOT have Administrator access to any other app on their PC.

I have searched in vain to find that particular thread and post, so I've started this thread in the hope that someone at Adobe can again chime in to detail the necessary steps again.

So is there anyone there that can help out?

This topic has been closed for replies.

T

Tilcey

Participating Frequently

Surely those working at Adobe would be working under a similar environment with similar issues?

Not only is this an issue for me - I can now no longer publish due to the SWF error.

And have tried the numerous ways to fix it. (I'll save that for the correct forum thread though.)

However it is making me a very disgruntled Adobe User.

I have been an adobe advocate in the corporate / government realm for quite some time - however...

I'm beginning to think I should have chosen a competitor in this market. May even ask for my money back.

Because at this present moment this software is useless to me and does not do what it says it does.

RodWard

Author

Community Expert

It's been over two weeks since I logged this request for some technical information from the Adobe team about how to set up a basic user account for corporate users on Win7 or Win8 to run Captivate with administrator privileges.

So far nobody has chimed in with a solution. Are we to conclude that the only way corporate users can get Captivate 6 or 7 to work on Win7 is to demand they be given full admin access to their computers? In most companies with locked down OSs that is simply not going to happen.

There must be a way to set this up. Is there nobody at Adobe who understands this area well enough to offer a solution?

GrenadaV

Inspiring

Hi Rod/Everyone,

Rod, the way I see it, this is NOT an adobe issue, it is purely and squarly in the IT departments court. They can have a script that says when a captivate is launched on a users computer, the run that app as admin.

This has and is not a problem at Adobe or for captivate, your IT department can make this happen for you.

End of story really. Get your IT department to make it happen, and if they say they don't know, then tell them to find out how by talkig to the appropriate people at Microsoft tech forums, there are plenty of great Techies there. And if you wanted to make sure, then join one of the MS Forums and ask them there.

It is not a matter of whether (your it dept) can, just how to do...

My experience with IT departments that don't know how to do something, they generally say it can't be done, rather then they don't know.

Hope this helps

Kind regards

Rossco

RodWard

Author

Community Expert

You misunderstand Rossco.

I am not personally in this position. I am seeking a solution ON BEHALF of many other Captivate users that find themselves in this difficulty with no solution because their IT departments do not seem to have the technical knowhow required to pull this off.

If you were also personally in this position and you had leaned on your own IT department to find the solution you would then have discovered that information about how to set up a standard user with Admin privileges ONLY for a single application is not that easy to do. There are lots of posts all over the internet asking for solutions, but most of the proposed solutions do not seem to work for at least some users.

So why did I ask Adobe to help? Well when this issue first emerged, someone on the Adobe Captivate team posted a step-by-step instruction about how to achieve this solution, but I cannot find that original post anywhere. So I've asked again in the hope that someone on the team can repeat the steps and save a lot of people a lot of time.

Although technically the issue may not be Captivate itself, but the way Windows implements UAC and security, the issue nonetheless effectively disables Captivate for any user unable to launch it with Run As Administrator privileges. If you build an application that does not work on someone's system...after they paid a lot of good money for it...good customer service practice demands that you try to assist the customer by at least providing information about how they can configure their system to accommodate your app. If you KNOW a large number of customers cannot run your app, and you refuse to help, what does that say about your company?

All I'm asking for here is a little helpful information from someone in Adobe with technical expertise in this area. And it's not for myself, its for others that have this problem and cannot find a solution.

GrenadaV

Inspiring

Hi,

As far as I am aware, the IT department can do exactly that, create a group policy for those users at the server end, and by adding those users to the group policy, they will have the ability....

That system has been around for years under Windows Domain Servers and I assume it still is.

After all, the idea of having thse group policies, is to do exactly what you are asking.

So to answer the question, yes it can definitely be done.

Kind regards

Rossco

T

Tilcey

Participating Frequently

I'm also very interested to see a reply to this one.

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