Questions

Hi everyone, I have an issue with properly viewing a recording from Adobe Connect on my IPad Pro. Using Safari I can access the video, I can  play/view the recording, but it has no sound. My sound works with any other videos (e.g. opening a youtube video in another tab in Safari is working). Could you help with a fix for this? I can't understand why the sound is not working. To be also noted that the Volume Level from the Adobe Connect control is at 100, so it is on and it is set on Max.  Looking forward to your feedback!Adina  

Has anyone come across this?  I created a pause button on the first slide using an advanced action and it is set too End of Project.  Everything is working great, except on slides that stop/pause at the end of the slide.  For example I have a next button that causes the project to pause so user can click to the next section of the traning, however if the user instead clicks the pause button (although they shouldn't) it will go to next slide.  I can't figure out how to prevent that. I am thinking maybe I can make the pause button disappear when the slide ends (as a pause would no longer be needed and this would resolve my issue), however I haven't figured out how to do that.  Anyone encounter a similar issue? Thanks,John

Hello!I am trying to use the Pyramid Widget Interaction in my 2019 Captivate but the display format is all wrong when I click on previewing the project. It seems to be fine in my actual course but the display is unformatted. Anybody who can help me with this?  Thank you! 

On macOS Catalina, there may be issues in activating Captivate (2019 release). While activating Captivate, the following error message displays:   How to access the System Library To access the System Library,  Go to Finder, and from the “Go” menu, navigate down to “Go to Folder” and type "~/library/Application Support/Adobe".   How to assign permissions to users and groups on Mac OS Select a Folder/File Choose File -> Get Info. Go to Finderand from the “Go” menu, navigate down to “Go to Folder” and type             “~/library/Application Support/Adobe” Under Sharing and Permissions, click the lock icon to unlock it. Go to Finder and from the “Go” menu, navigate down to “Go to Folder” and type             “~/library/Application Support/Adobe” Enter admin. name and password Click a user or group in the Name column, then choose a privilege setting from the pop-up menu &nbsp

I started a new 3d project and the slide is not showing correctly into the timeline. Why?I also added a 3d slide into a prosject and the same happened there. Is it my mashine that is not up to it? If I preview the project it is up and running. but I cannot add or edit it because I cannot see what I am doing! 🙂

Afternoon, I am using Adobe Captivate v. 11.5.1.499.  I have created a project that has 4 edit fields.In each field I type in some text and then ask the user to press Tab to move to the next edit field. I repeat this 4 times. The Tab is handled by creating a Click Box with the Tab as a shortcut. Each time I am pressing the Tab key though it flashes up a yellow box at the top of the project (testing is done in the Published project) before focussing on the next slide. Any idea why this is occurring? ThanksPhil.

Hi will learning interactions keep working once support for flash ends in December 2020? I am using captivate 2019. When I add a learning interaction to a project I see in the properties window that a column with name Linkage with  .swf file as its value.

When I close and re-enter the Demo and simulation it starts from the beginning and I need it to reopen from the last slide I saw. How do I have to set the configuration to save the progress? Thank you

When I open Demo and Simulation in Chrome I have to press F5 if it doesn't load, is there a way to solve it and open it directly?

I've created a course with 6 Modules.  What I'm trying to do is not have the Course Sumary show until all the other modules are completed and I cannot get that to work.  Do I need to create a variable? I thought with Update 2, there was an easier way to do it? I created groups for each module with "Jump to Slide" function and it works fine.   Any suggestions would be very much appeciated! Thanks,Carl

I have a FMR I need to edit, but when I select it in the library, the edit button is grayed out. Is there another way to edit the recording? I'm using Captivate 2019. Thanks.

Despite restarting Captivate multiple times, I can't figure out how to get the TIMELINE playback buttons to reappear. Please see the attached picture...these aren't buttons on output...these are the play and other buttons that allow you to play a slide while creating content.

I have made a video in Premiere cc and made Close caption to that video. Now we have desided to turn the video in to a Captivate elearing project. But is there a way to re-use the close caption? Or do I have to make it ONE more time?

This is apparently not a new issue as there is an unresolved thread from 2013 HERE.The issue comes when the user has fulfilled the requirements for course completion and tries to re-enter the course.  Apparently, there are Captivate variables that will retain data on the last slide accessed.  The previous thread suggested to clear this "resume" data.  I have tried this and had some success.  I tried placing the JavaScript on the "On Enter" event with no effect.  When trying to place the execution of the JavaScript on the "On Exit" event, the suggested JavaScript appears to correctly reset the resume data but the final slide never exits.  So, by using an advanced action I combined the JavaScript execution (on the current window) followed by a simple Exit.  This appears to work except that if the user closes the window before the OnExit event fires,  the Resume Data is never cleared.  I tried firing the JavaScript from an earlier event like wh

I am attempting to add a checkmark character into the text animation properties field using Alt (ASCII) 0252. However I do not get the check mark? Is there a way to code a checkmark character into the text animation properties field? 

I am getting an error when using the dropdown widget.Uncaught SyntaxError: Unexpected token '=' Why does it say Adobe Captivate 6 when I inspect the code? Does that mean this widget has not been updated since then? I am using Captivate 9 (11.5.1.499). 

I installed the update to the new release last week and since then things have been wonky.  The main issue is that I can no longer use the option to  preview HTML5 in browser.  I get a message that the site can't be reached.  These are the same files I was able to preview a week ago.  Instead, I have to publish then click through 50 slides to get to the one button on one slide I need  to preview ... PITA.Another major issue since the upgrade is that all my advanced and shared actions no longer work.  I can rewrite the same exact script and it works, but the originals are dead. I realize this is a separate issue in its own right, but mention it here in the off chance that they might in some way be related.  Also can't get the image as button option to work, which is the reason I upgraded in the first place!  Very frustrated!!Katherine

Hello,I'm trying to run the latest version of Captivate on my Mac. I have a brand new mac with tons of free space. The program is SO slow its almost unbearable to work in. When I try to preview my projects it lags and freezes up the entire computer so that I have to restart it. I am at my wits end. Any suggestions? 

I have been given a 150 slide Captivate project which uses image buttons instead of smartshape buttons. They would like the output as an Interactive PDF. Is there anway to easily convert image buttons to smartshape buttons? Alternatively is there any option that would allow image buttons to work properly in an interactive PDF? Thanks, 

Hello to all I did an interactive project on captivate. I want to publish html5 that can be run on phones, tablets, desktops, etc. But when I send my output to the phone, it is not run . Although it runs on a computer, what is the reason? 

I have created an assessment simulation in Captivate, but it will not report correctly to the LMS.  Is there a step by step on how to do this somewhere.  I ahve the click boxes set, LMS reporting, but the incorrect clicks are not registering to the LMS and the course completes inconsistently.

Hello everyone - I am struggling with one issue that is keeping a project 508 complaint...Using Chrome, the playbar does not activate with keyboard functions or arrow keys.  Accessibility is turned on in the project.  Is there something I am missing? Thanks!

I using Captivate 2019 (11.5) and I am not seeing the option to grade the quiz I am builing. Can you please advise.  

Hi, I have the full Adobe Creative Cloud subscription but for some reason Captivate doesn't appear within my apps that I can download.  Has anyone else had this problem? I'm based in the UK. ThanksFreddie

I have a quiz results slide that have custom menu buttons (table of contents, help, next, previous...). Once I click one of the buttons, the other buttons don't function correctly.  The buttons appear to be re-enabled and the rollover actions still work but the actions associated don't.I am not sure if this is due to the buttons not being part of the quiz or if it is because the quiz result slide has a pause in the slide.