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ogtc8730640
Participating Frequently
December 9, 2016
Question

Quiz Question Skip Ahead Issue in Captivate 9

  • December 9, 2016
  • 2 replies
  • 1504 views

I could sure use suggestions on this problem: questions skip ahead while users are trying to click a check box/radio button/matching dropdown on "out of the box" knowledge check or quiz questions.

I authored in Captivate 9 64-bit and used "out of the box" Captivate Knowledge Check and Quiz questions. 

I published a regular and a SCORM version this project. I uploaded the regular version of the project for QA on my company's preview server, and I uploaded the SCORM version for QA on ReviewLink.com. In fact we have been through a few redo's of each type of version.

The same thing happens when answering Knowledge Check and Final Assessment (quiz) questions in either version of the course (on two hosting environments), and when using IE11, Chrome, and Firefox. Off and on, when testers click on a radio button or a check box or a matching dropdown menu the first time, nothing happens. So they click again to select the radio button/click box/matching dropdown and it takes, but the slide moves to the next question before users can click the Submit button.

Thanks in advance for any suggestions!

Patty

This topic has been closed for replies.

2 replies

O
ogtc8730640Author
Participating Frequently
February 22, 2017

Thank you Lilybri and Ron for working with me! I took your advice and returned to default settings for KC and Quiz questions  no visiting the Next button on the playbar but returned to the clicking or pressing y to continue built-in function. I found your blog on questions helpful too. 

What really made the difference in quiz question functionality was getting a Captivate update on my computer. I messaged with Adobe support before I started this thread. The man I messaged with helped me download an update. After that, the developer I worked with was publishing the course, and the problems persisted. Then, I published the course, and the problems with having to click 2x to answer a question and then being moved to the next slide before clicking Submit were gone! Hurrah!

Lilybiri
Lilybiri
Legend
December 9, 2016

Quiz slides have a lot of embedded objects: those are the objects that do not have a separate timeline, not in the master slides, not in the normal slides. Did you perhaps delete any of those objects.

P
pamyers01
Participating Frequently
December 22, 2016

Per your suggestions, I've uploaded a screenshot of the timeline and Quiz Properties for a KC slide. In the end, the root problem is that frequently a user has to click twice to select an answer option.  This happens on unscored Knowledge Check slide and scored Quiz slides. We are publishing to HTML5. Thanks for your help!KC_timeline_properties

Lilybiri
Lilybiri
Legend
January 18, 2017

Hi Lilibiri or Mr. Ward, I uploaded an image a while ago. Does this image show a problem I can fix? Thanks!


From the screenshot I suspect you did delete embedded objects on that slide. Can you insert a new KC slide from the same master slide (MCQ,...) and compare? It is not logical at all to have No action for both Success and Last attempt events. What do you want to happen when the second step of the Submit process is done (click on the slide or press Y)?

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