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Camera not working

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This is just a heads up. I recently updated to Ch 2.0.1 and my camera stopped working. I am using a Windows 10 machine I7-7800X 64GB RAM and a logitech C920 camera.

I restarted and did everything I know to try to get it to show an image. It works in any other program and the mic from the camera worked just fine with in CH. I reverted to version 2.0 and it works fine. Thanks for all your hard work.

Camera

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Jeff AlmasolCorrect answer

Adobe Employee

Character Animator version 2.0 (and 2.0.1) require a minimum of Windows 10. (Adobe Character Animator CC System Requirements)

E

elchampi

Participating Frequently

Never solved, good.

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E

elchampi

Participating Frequently

Nothing to do with CA: if u r using chrome or edge or any folk, check the autorisations because still not taking images the webcam is used by the browser.
Or you give out the authorisation or you block it through the security program you could have in your computer.

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jiangz8527718

Participant

I have the EXACT same issue as above with a Canon eos m6 mark2

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jiangz8527718

Participant

I am having an issue with the web camera not being detected. I have the Character Animator CC 2018 version loaded and the camera works all fine. It loads up and the characters respond to the face movement.

System info
Application: Character Animator v4.2.0.34
OS: Windows v10.0.19043, RAM: 31.94 GB, CPUs (logical): 8

Canon eos m6 mark2

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RockyDavies

Known Participant

I'm having the same problem between CA 3.2 and Beta. Camera works just fine in 3.2, if I close it and open beta, the camera icon is lit (blue) but no feed. I can't figure out how to fix it.

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affana68169195

Participating Frequently

i am using an older version of windows. i am currently on Windows 8.1 Jeff AlmasolJeff Almasol

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Jeff AlmasolCorrect answer

Adobe Employee

Character Animator version 2.0 (and 2.0.1) require a minimum of Windows 10. (Adobe Character Animator CC System Requirements)

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A

alanb57381120

Participant

SAD everything else works but camera in win 7. hope for a workaround.

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affana68169195

Participating Frequently

i am using an older version of windows. i am currently on Windows 8.1

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Jeff Almasol

Adobe Employee

Hmm, was the Camera & Microphone panel showing any error message... or was the panel's content just the background gray panel color? or black?

Was the C920 was listed in the Camera & Microphone panel's menu? And only one camera detected?

No other apps (Skype, etc.) that might've be using the camera at the time CH was launched?

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affana68169195

Participating Frequently

I am having an issue with the web camera not being detected. I have the Character Animator CC 2018 version loaded and the camera works all fine. It loads up and the characters respond to the face movement.

But on the Character Animator CC 2019 version I get this error after "selected camera is unavailable". I select the burger menu and the camera name is displayed correctly and is selected. For reference i have attached 2 screenshots of the error.

Hope someone can help me out with this issue.