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bgiebler
Participant
Jan 12, 2021 9:39 PM UTC
Question

Breakout Rooms with VOIP and telephone Participants

I have seen several items documenting that all users need to be either using VoIP or telephone to successfuly use breakout rooms in Adobe Connect.  There can not be a mix of participants using VoIP and telephone in a breakout room.   I do not see this in the 'Known Issues' list; does this mean it's not being addressed as an issue?   If it is being addressed, is there a projected release for it to be resolved in?

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    5 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Jan 12, 2021 11:37 PM UTC

    It's not in the known issues list because it's a "Works as Expected" scenario. 

    Is a resolution being worked on? Yes, but it is more complicated than you'd think and involves a buy in from the teleconferencing providers to change things on their end as well. Consequently, I'd expect that this may be something that becomes possible for one or two integrated teleconfrencing providers first, and others following suit (maybe) later. No real timeline though.

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    timd82789854
    Participating Frequently
    Feb 18, 2021 7:29 PM UTC

    Jorma,

     

    Can you provide details as to this limitation? Is there documentation that explains the "works as expected?" I just ran into this issue today but am not sure how to navigate it.

     

    Thank you!

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    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Feb 19, 2021 5:42 PM UTC

    You can use VoIP audio or integrated telephone audio in a session with breakout rooms, not both. This has been the functionality in Connect for more than 15 years. 

    Adobe is looking at resolutions to this with some of the integrated audio providers, but I have no idea when a solution would be coming. 

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