Participant

Question

Continuous Adobe Connect issues

Forum|Forum|4 years ago
March 9, 2021
5 replies
1054 views

Are others continuing to have issues with Adobe Connect standard view rollout? We continue to have problems with this product. Unable to use the browser option due to connectivity and audio issues, Apple MAC users unable to download the new application, incedibly long hold times when calling Adobe Support, does not work well with mobile, editing issues and the list goes on. The roll-out of these releases since September, 2020 have not been good and Adobe has been slow to fix some of these major issues. We have used Adobe Connect for several years now, but in the last 6 months the quality of this product has really gotten to the point where we are going to have to find a different platform as our business relies on the Adobe connect platform significantly as we are a continuing education company that does 2-4 live webinars weekly with this product. Was just curious if others were dealing with similar performance issues.

This topic has been closed for replies.

AnnaleighM

Participant

Agree! Standard view is so far causing us to have to redo components of our ongoing workshops - e.g. flash apps (like countdown timer) no longer seem to work. We use a very expensive dial-in service with Adobe Connect because the VOIP audio is so unreliable...such great features in Adobe Connect...would love them to get these things right! We are also looking at a potential move away from Adobe Connect if such issues continue.

L

LouGarner

Participant

I have the same problem -- the choice to participate by browser is gone. Now CONNECT is unusable because we are not permitting software installation. Goodbye, CONNECT.

Chris Zabriskie

Known Participant

If you don't have access to the meeting via the browser, it might be because you set the meeting up in Classic View. With the cessation of Flash, Classic View will no longer work in the browser.

Solution: Set the meeting to open in Standard View. Yes, there are growing pains and a learning curve with using Standard View, but it still allows the browser functionality and works pretty well.

I hope this helps.

J

Jason5D98

Participant

The meeting rooms are set to Standard view with Enable browser access selected, which is why it was very confusing as to why users have been unable to join via a modern browser (Chrome, Firefox, Edge) and why we had a participant somehow join using Flash. Made no sense.

J

Jason5D98

Participant

We ran into a significant amount of issues with users simply trying to join a meeting from a Windows PC after being upgraded to v 11.2, primarily when trying to join via browser. And the claimed user experience when joining a standard view meeting (with "Enable browser access" selected but not enhanced audio) that Adobe described for 11.2 (see Key changes in Meeting Launch.. page) is not even close to what is actually happening. The user tries to join, and it just sits on "connecting...". Sometmes hitting the refresh button in the browser several times will finally get it to work, and for users still trying to join via IE 11 (even though we have explained it won't work), they are just stuck on connecting with zero feedback provided as to why they are unable to join the meeting. Users that have downloaded the app no longer get the prompt to join via the desktop app or browser and it just automatically tries joining via browser. And just today, we had a user join a meeting with he Flash icon next to their participant name. According to Adobe, this was not supposed to be possible in 11.2, yet it happened two weeks after our account was upgraded.

alliedHEAuthor

Participant

We are experiencing many of the same issues. Was the person with the flash icon on a mobile device. We still see that a lot with mobile users and we are told that the current mobile application is not compatible with standard view and that is why those that join using the mobile app have lots of problems as well. Adobe tells us the new mobile app is coming soon, but just another example of a terrible rollout strategy. Why would you rollout a product that does not work with mobile in today's day and age especially when all of your competition as this capability. Half our audience uses a mobile device to join our webinars.

J

Jason5D98

Participant

The Flash user was not mobile. We had mobile users as well who joined a v 11.2 Standard view meeting. My understanding is the mobile apps currently do not work only if you enabled the new enhanced audio option. https://helpx.adobe.com/adobe-connect/using/user-guide.html/adobe-connect/using/what-s-new-in-adobe-connect.ug.html#ac_whatsnew11_2_0_4

J

jaredbeck760

Participant

We are having regular issues with Adobe Connect in that same time frame. The platform is giving Mac users endless trouble and inconsistent results.

urban_hippie

Participating Frequently

Yes! Completely disappointed in some of these "enhanced" features. PPTs don't work right, the polling pods are missing buttons randomly, the audio connection to outside phone conference is sketchy.

And no words from Adobe on these issues. We pay way too much for this service to have such a bad experience.

Chris Zabriskie

Known Participant

Actually... the polls missing buttons isn't random. They are not visible when the pod is too narrow. Stretch it out and teh Edit button will reappear.

It's a problem, and I've complained about it too. I made the same complaint about the breakout view in Attendees pod missing things like distribute, rotate and add room... but at least now they added those options to the menu.

urban_hippie

Participating Frequently

Thank you!

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