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Participant
February 9, 2021
Question

Persistent User Limit Exceeded message!

  • February 9, 2021
  • 1 reply
  • 286 views

I have a full license for meeting and seminars and I am practicing fucntionality for my comapny.

 

I’ve managed to set up the meeting correctly but can’t get anyone else to get access. It keeps coming up with the message ‘user limit exceeded’. I have deleted additional test sessions that overlap in case there was an issue with timetabling; I have created sessions where the only attendee is myself and still 'user limit exceeded'! I have been back and forth changing the 'host'/'presenter' status on myself and a colleague to see if that makes a difference to letting people in and nothing. I have logged out and logged back in, still 'user limit exceeded'. I have set the settings to allow invited guests, allow all guests with a URL, still 'user limit exceeded'.

 

It’s only when setting up a meeting that I have this problem; I have set up seminars successfully but using seminars limits certain participant interactions like 'raise hand' etc.

 

It's really important I get this issue resolved as soon as possible, none of the troubleshooting links give any information on 'user limit exceeded'.

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    1 reply

    zweigle@clarix.com
    Participating Frequently
    February 9, 2021

    Participant functionality inside a 'Meeting' vs 'Webinar' room should be identical.

    If you don't have either Concurrent User Meeting Licenses or Named Host Meeting Licenses enabled on the account, then your 'Meeting' capacity is set to 1.

    Check the Administration>Account Summary Tab to see the configuration of the account.

    Feel free to contact me directly if you like.

    Walter Zweigle - Sales Account Manager | Clarix Technologies Inc. | 585-899-5300 x156 | zweigle@clarix.comAdobe Connect | Adobe Learning Manager | Adobe Acrobat Sign
    Kate5C55Author
    Participant
    February 9, 2021

    Hi! Thank you for your reply, I'll take this suggestion to my IT Admin team and hopefully we can get it corrected. I'll be sure to get in touch if your suggestions doesn't work. Thanks again!