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C
courts
Participant
April 8, 2021
Question

Register Without Password Setting

  • April 8, 2021
  • 1 reply
  • 3077 views

Hi there,

 

My company is setting up some workshop events and the "Register Without Password" box is unchecked for these events, so the Password field currently appears on the preview registration page. My questions are:

 

  • Are registrants creating passwords that are specific to entry for this particular event? Or are they actually creating Adobe Connect accounts associated with their email addresses, and inputting the password for their new account when registering for this event?
  • What are registrants' options if they forget their password between registering for the event and the live event (which is over 1 month away)? When they click on their email link the day of and have to log in, will they have a quick troubleshooting option if they've lost or forgotten their password?
  • Can the "Register Without Password" selection be undone? It looks like this is hard-coded now that the event is published, but I am really hoping we can reverse this setting without having to create a new Event. 

 

Thank you!

    This topic has been closed for replies.

    1 reply

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    April 8, 2021

    The Events module is intended to be a tool where you can create micro sites that allow people to register for access to something in your Adobe Connect account. When they register they are creating their own account in your Adobe Connect environment, but what that account has access to depends on if they are creating a Registered User or Guest User (default) account. 

     

    The policy of if users are created as Registered Users or Guest Users is in the Admin section of Connect (seen above). The admin of the account can choose or allow the Event Manager to choose. The intention is that a Guest User will have the ability to register for and attend Events and nothing more. A Registered User is a user will a full account in Connect and can register for and attend Events but also will have access to the Connect Home page, should they figure out how to get there.

     

    So, if you are using Events to remove the burden of user account creation from the Admins, then it may be that you want them to be Registered Users as you can easliy assign further permissions an access once they have an account. If you only want people to be able to access Events, then stick with Guest Users. 

    If someone registers without a Password, it is essentially a Guest User account and will only be able to access that Event.

    There is the Forgot My Password linkn that people can use. In my experience it's not terribly reliable for Guest Users as they often will never get the email to reset their password. If they are Registered Users it's a pretty quick process to reset the password.  

    Hopet that clarifies. 

    C
    courtsAuthor
    Participant
    April 13, 2021

    Thank you for this detailed answer! To clarify the difference between existing Adobe Connect users and new users signing up for these events:

     

    • If a registrant is signing up for these workshops and they have an existing Adobe Connect account, when they enter their email address and complete the "Password" field on the registration page, are they supposed to enter their existing account password, rather than create a password? If existing users are supposed to enter their password when registering for the event, could they be denied registration if they do not remember it? 
    • If a registrant is signing up for these workshops and they do not have an existing Adobe Connect account, and the event setting is "Registered Users are Guests," then when they complete the "Password" field on the registration page, they are creating passwords for their limited-access Adobe Connect account for this event. Is that right?

     

    Thank you again!

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    April 16, 2021

    Existing vs New Users is a different concept. 

    Users who have registered previously can register using the link to just give their Username and Password.

     

    If there are additional registration fields that are not part of that user's profile then they will be asked to give that informatio after logging in. 

    If the registrant hasn't previously signed up then they will just fill in the registration form. 

    The one exception is that if the user has previously registred without a password, then they wouldn't use the link in the image above. They'd just fill out the registration form as a new user.

    And to clarify:

    Registered Users are Guests - Creates a guest user account that can register and attend Events.

    Registered Users are Full Users - Creates Connect user accounts that will have limited access to other parts of Connect outside of Event, but can also register for and attend Events. 

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