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C
CPriceF2
Participant
September 16, 2013
Question

This file requires Adobe Acrobat Reader to support tracking functionality

  • September 16, 2013
  • 1 reply
  • 6374 views

All PDF files uploaded to our Adobe Connect Content libraries (hosted) are displaying a window with the message "This file requires Adobe Acrobat Reader to support tracking functionality".  I have 2 hosted accounts and both have this issue (which started today). We were upgraded to version 9.1 over the weekend also. Is anyone else seeing this and do you know of a resolution?

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1 reply

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
September 16, 2013

Hi,

Adobe Acrobat Reader is required for PDF tracking (page view reports etc).

Are you using Chrome? If yes, can you confirm if you have Adobe Reader plugin installed in your Chrome browser.. you can look at your plugins from chrome://plugins/ Make sure if it is installed, it is enabled too.. Also, you can disable Chrome's default PDF viewer, just in case....

Similarly for other browser, look for Adobe Reader plugin. Do let us know if this worked for you.

Hope this helps!

Sameer Puri

C
CPriceF2Author
Participant
September 17, 2013

No, not using Chrome. We are using IE 8, and the Adobe Reader plugin was enabled. 

That being said, the issue has been resolved on my system.

After other browser setting changes, I uninstalled/re-installed the recent 11.0.4 Reader update. I was then able to view PDFs uploaded to the Connect Content library.

We are now doing additional testing to ascertain if that was the actual fix.

Will keep you posted.

Regards,

Colleen

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