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O
OttoWest
Participant
October 16, 2020
Answered

You do not have permission to access this item.

  • October 16, 2020
  • 3 replies
  • 3275 views

I am the administrator of our Adobe Connect account. I am trying to 'upload content' to an existing file and have done this successfully many times before. Now when I click on 'Upload Content' I get the error message, "You do not have permission to access this item." I am the  only administrator for our account and I know I did not change my permissions. I hace checked the permissions on the parent folder and the administrator account has 'manage' permissions. How can I fix this? 

 

Many thanks for any assistance!

 

      This topic has been closed for replies.
      Correct answer Jorma_at_CoSo

      Admins can access anything in Connect, but it doesn't give free licensing to all functions in Connect. The groups that are allowed to publish content to the Content Library are Meeting Hosts or Authors. You will need to be in one of those groups to not get that error message.

      3 replies

      E
      Evan320344324sio
      Participant
      September 2, 2023

      E
      Evan320344324sio
      Participant
      September 2, 2023

      I fail to access my account.

      Jorma_at_CoSo
      Jorma_at_CoSo
      Legend
      September 5, 2023

      This error message isn't one that Adobe Connect would display. This looks like it may be for Acrobat or some other Creative Cloud product. If this is for Acrobat, try asking here: https://community.adobe.com/t5/acrobat/ct-p/ct-acrobat?page=1&sort=latest_replies&lang=all&tabid=all, if this is a Creative Cloud Enterprise licensing issue, try asking here: https://community.adobe.com/t5/enterprise-teams/ct-p/ct-enterprise-and-teams?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions. 

      You may also want to reach out to the person or group at your organization who manages the account. They may have a faster solution than asking in the user forums.

      O
      OttoWestAuthor
      Participant
      October 16, 2020

      That was it!  Thanks! 

      Jorma_at_CoSo
      Jorma_at_CoSoCorrect answer
      Legend
      October 16, 2020

      Admins can access anything in Connect, but it doesn't give free licensing to all functions in Connect. The groups that are allowed to publish content to the Content Library are Meeting Hosts or Authors. You will need to be in one of those groups to not get that error message.

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