Questions

Hi AllI am currently seeing issues with exporting textures from Substance Painter. I have setup a project where I have 6 'groups' that I turn on/off to export different variants of the texture. I can happily open a project, open export textures, and then export them to the preset I'm using. However if I then hide any one of the layer groups, and unhide another layer group, then open the export textures, then try to export them I find that Substance Painter crashes after only a couple of seconds.I have tried all of the suggestions on the Crash During Export page ( https://substance3d.adobe.com/documentation/spdoc/crash-during-export-186975730.html ) including the two registry keys, changing my page file settings, updating drivers, and there is ample disc space available. The textures are being exported at 2k, and on the first export are working fine.If I hide the unwanted layer, unhide the wanted layer, change the export location (since I'm exporting them t

IS there a way to add more UV tiles in substance? I want to add different layers to different parts of a pair of pants, but when I go to the geometry mask section it only has one UV tile and I don't know how to separate sections of the pants to get the exact part that I want to edit without editing the whole UV tile.

When I bake the mesh maps the normals are transitioning from one diection to another. See screenshot.The direction and scale are all correct on the fbx.Any thoughts? 

Hi there, We are importing a fbx model into painter, where each individual part is already unwrapped, but some of the UV islands are overlapping. The following import options gives good results:However, are UVs are normalized with a constant texel density, and we don't want to loose track of their scaling, in order to get the materials tiling values right later on.If any scaling happens during the UV packing process, is it uniform accross the different UV islands?Is there an option to prevent any scaling on the UVs during the packing process?Alternatively, can we query the total UV area for a given texture set, using the python API? That way, we could figure out the scaling that was introduced by the packing process, where scaling= sqrt(new-uv-area / old-uv-area)  Thank you! Isabelle

Hi,I have problem with license in Substance 3d Painter.First,I downloaded a trial version. This version worked fine, so I decided to apply for the student licence.When the student licence is confirmed, I downloaded a licence key and saved the file according to instructions.https://substance3d.adobe.com/documentation/spdoc/activation-and-licenses-142213404.htmlNow, I receive this message and can't start Substance Painter We can't verify your subscription status.Your Adobe substance 3d Painter trial has ended.We can't reach the Adobe servers. ........ Can you tell me what is the problem and how can I solve this problem.I need Substance Painter for my study almost everyday, so this is a very important for me.Regards  

Hi, I'm following this guide and I have this mesh I've made and imported. It has a hole in the top mesh no matter how I turn it.In blender it has the same design as the bottom.

I'm working on a school project, and I have a high poly and a low poly version of a car model that I am trying to texture in Substance. When I bake the meshes, however, I lose the curvature. It seems no matter what I do to the settings it doesn't appear. I'm sort of new to this level of Substance so any help would be greatly appreciated. 

Hello, I am trying to add the "Burning Coals" material to my mesh. When I drag the material to the layer, it displays black on my mesh (and layer preview) but it shows the original color on the library. How can I fix this? Thank You

When I try exporting to photoshop with substance painter 3D I get this error.  [MapExporter] Could not save /Users/admin/__TT_ALL/_________PROJECT/1 DAILY/2 Innovation/22_03_28_Butterfly/WORK_top/EXPORT/v08/butterFly_v09_update_photoshop_export/shader_v04__normal_41328.png map: Couldn't open a device on file:///Users/admin/__TT_ALL/_________PROJECT/1 DAILY/2 Innovation/22_03_28_Butterfly/WORK_top/EXPORT/v08/butterFly_v09_update_photoshop_export/shader_v04__normal_41328.png I have already tried deleting all the photoshop.jsx, made sure that all the folders on W mode, removing the _ from the file paths, and updated the photoshop-export plugin. Is there any other solutions I can try?

I am getting some strange artifacting occurring when I perform the bake and some awful stretching of the UV's. The tile workflow seems to be setup correctly and the Unwrap performed in Blender is all porportioned correctly. I am not sure what is going on. Can someone help? 

When I export normal map as 2k/4k, it's not  same as 1k texture. It has shadows on some areas. Is someone can help to resolve the problem?

Every material I download I put in an own library and can load it without a problem in substance painter later on, except this one: electric_socket_type_j.sbsar. I downloaded it in April 2022, and have done so again today (both files 190 kb). I deleted the thing several times, closed painter several times, restarted the computer and so on. I also tried it with the standard "Your assets" library.I opened the sbs in substance designer and sent it to substance painter.I "published" the material and put that in these libraries.I tried all this with different, shorter names. Everything to no avail. It's just not under materials. It's also not in the .alg_meta folder (every other material is also there). If I install another material into the same folder, it works perfectly swell. As I use substance only for a short time, I'm far from knowing enough (but cudos to the designers: one can be productive from day 1). The thing may be shown somewhere else than in the mater

Hello Why there is no possibility to set default-baked-ambient-occlusion-map into mask?Ambient-occlusion map is a perfect candidate for mask Thanks

I can not find info on this anywhere I've looked. Only one person asking this somewhere and it went unanswered. Now that I have the adobe versions installed, should I get rid of my older launcher, and is it ok to do so / will there be any issue in doing so? Thanks

I'm subscribing to Adobe's Student Plan.I wanted to add a Substance3D Painter student license.But it doesn't work. I can't link my account.나는 그것을 해결하는 방법을 모른다.나는 당신의 도움을 주셔서 감사합니다. 

Hi all, I've importaed by uvwrapped mesh to Substance to get a decent wool texture for a turtleneck sweater. Almost everything is perfect on the UV Project mode, save for one thing: the center of the neck is curving instead of creating perfectly vertical/linear strips of wool. It does it correctly in triplanar mode but then the sides of the neck look strange. Here's my UV map and wireframe from Blender and a photo of UV Projection and Triplanar Projection as well for you. Rotating various parts of the UV and changing seam locations sadly did not help. Any ideas what the issue is?

I am having an issue where I imported a material created in Substance Designer into Substance Painter. When I go to paint with the texture selected, the resolution is very low. When I apply the texture onto the sample project the resolution is high. I was wondering what the issue is and how it can be fixed. Below I have attached the photos to show the discrepancy. Thank you. 

I have attached a gyazo showing my issue - if I don't hold my mouse down, the dropdown will disappear. All options are greyed out. https://i.gyazo.com/7782c641a90ea7b7d246273bb093df9e.mp4 This was working yesterday! Windows 11. Latest Substance version.

Hi all, ive been having this issue on and off for the past week or two where substance painter out of nowhere doesnt respond and i keep uninstalling and deleting folders then reinstalling and it keeps happening eventually. Attached is the log file any help will be much apprecitated. 

I am absolutely losing my mind. I'm going insane. This issue is even causing me chest pain due to the pressure of me literally needing this program to work to do my schoolwork.  No matter what I do to import this Maya object(Yes, I am even using the .obj extension, AND used the .fbx extension to no avail) it just does not want to woooooorrrrk ;^;It keeps popping up the error messages of "Unable to locate material file" and "Skipping one or more lines with the same contents" and I do not know how to fix it, I have tried absolutely everything-  and I know it's broken because despite saying something is loading, it never ever does, it's STUCK-  Please send help ;^;

Completely blocked at work. Each time I start a new project, Painter crashes after the "New Project" dialog. Have tried importing fbx and obj- neither let me begin a project without crashing. Crash logs have been uploaded

Is it possible to repeat such a result as in "zbrash"? help set up alpha.

I've been working in with new Shelf introduced with 3d painter and I still can't get used to it.I can't work efficiently anymore and I don't know what to do. Are there any tutorials or guides on how to make better use of it? 

Hi o/ I try to bake a .OBJ sculpt on a .FBX low poly before start the textures and i tried all i know but impossible to succes the bake.  My sculpt is rlly high poly so i separate it in several parts, and do exactly the same on my low poly.Each time i try to bake a part, substance take its time, it's ok but it give me empty map or map with nothing on it.    Here : thickness, diffuse (it's ok here i didnt put color for now), curvature and normal maps I checked all files, and all high poly and in correct position on the low poly.I tried to import again both high and low poly files, to reduce resulution, to reduce weight of file by separate again some parts.I had some error some time like "mesh normals are invalid", "unexpected illumination model" or the last one this morning : "no object detected to attach a new mesh instance". Some time Substance tell me that the bake failed but even when it didnt failed, i'd the same problem of empty maps.I tried