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The30487833jzwm
Participant
June 14, 2023
Answered

Students and Teachers free license OUTAGE

  • June 14, 2023
  • 5 replies
  • 2051 views

Does this link still work? (https://substance3d.adobe.com/education/) It says there is a service outage and I dont know if that means the website is not running anymore or not. If it is just an outage, how long will it be for me to be able to use that webpage again?

    Correct answer Cyril Dellenbach

    Hi everyone !

     

    I'm glad to announce the Students and Teachers license is back online! Everything should now work as expected and I wish you to have fun in your studies.

     

    Best regards,

     

    5 replies

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity ManagerCorrect answer
    Community Manager
    June 29, 2023

    Hi everyone !

     

    I'm glad to announce the Students and Teachers license is back online! Everything should now work as expected and I wish you to have fun in your studies.

     

    Best regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    K
    Kyle307587240mla
    Participant
    June 29, 2023

    How long should we expect to wait for the redemption code via the email we requested it through?

    K
    Kwokwai5C99
    Participant
    July 10, 2023

    I also didn't receive my verification email after completing step#2 (submit your request). 

     

      I
      ismaelv3383785
      Participant
      June 28, 2023

      I'm trying to renovate my Substance Painter student license and the server has been down for almost half a year. Just want to know how much more time I have to wait to get it.

      N
      nprzmun
      Participant
      June 26, 2023

      Hello,

      I've been trying for 2 weeks to apply for the Free Substance 3D for Students and Teachers License (https://substance3d.adobe.com/education/) but it keeps saying "We are experiencing a service outage. The technical teams are working diligently on resolving the issue with the highest priority. Please check back later." is there any other way I could apply for this?

        T
        Tarek306858424h15
        Participant
        June 23, 2023

        I wanted to get the 12-month free subcription for students, but the Adobe Website doesn't provide me access. There is a red bar in the way which say's "We are experiencing a service outage. The technical teams are working diligently on resolving the issue with the highest priority. Please check back later.".

         

        However this didn't change for the last couple of days. When will this problem be solved?

          M
          Matt30690526w0j8
          Participant
          June 24, 2023

          I am having the same issues 

          Cyril Dellenbach
          Community Manager
          Cyril DellenbachCommunity Manager
          Community Manager
          June 19, 2023

          Hi @The30487833jzwm,

           

          Thanks for the question.

           

          We know how much the educational license is appreciated and how this outage is bothering for the students who need it. Unfortunately, we had a few issues these past months with the licenses and trust me, it's better to freeze the subscriptions as long as this outage issue isn't solved.

           

          I'll try to have more info on when this problem will be solved, but I can't make any promises.

           

          Best regards,

           

          Cyril Dellenbach (Micro) | QA Support Artist | Adobe
          Thorinair
          Thorinair
          Participant
          June 23, 2023

          It honestly sounds like the outage is fabricated simply to prevent new licenses being available to students. It is definitely quite convenient to blame it on "a few issues", and it definitely helps force people to buy it instead of getting it legally as a student. I suspect that the outage will never be solved, and that the education program will quietly be pulled.

            Cyril Dellenbach
            Community Manager
            Cyril DellenbachCommunity Manager
            Community Manager
            June 23, 2023

            Hi @Thorinair,

             

            I can get your frustration, but there's no plan behind this outage and trust me, our team is as angry at the situation as you are. We are still waiting for an ETA, but I'll share the info as soon as we have one to share!

             

            Let's hope the problem will be solved soon.

             

            Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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