라이트룸 클래식이 잠겼습니다

Hi @보현32047388ry86 ,

We appreciate you writing in. We can see that you have an active Photography plan.

Lightroom should work fine. When you say that the app is locked, do you mean you are not able to open the app?

If yes, do you get any error?

Also, could you confirm if you can use Photoshop?

Looking forward to your response.

Regards,

Shivangi

@보현32047388ry86 

if you have an enterprise or teams subscription, contact your administrator.

if you have an individual subscription:

1. sign out of the cc desktop app (http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html)

2. delete your temp files

2a. win: open settings > system > storage > temporary files > delete files

2b. mac: - open finder > go to menu > library (use option key if not seen) > application support > adobe > common folder > delete media cache and media cache folders

3. if that fails, follow https://helpx.adobe.com/in/enterprise/kb/resolve-trial-and-license-expired-errors.html#sa_src=web-me... info from https://community.adobe.com/t5/creative-cloud-desktop-discussions/i-m-locked-out-of-most-of-my-apps-...