Aplogize for a repeat, but it seems truly difficult and disappointing to find I have to post on a Help forum to find out how to get help. Is there not chat support (non virtual) for billing issues / customer service etc, or is the only option to call? thanks 🙂 Sarah

S

SarahMdre

Participant

Question

1 Duplicate billing to credit card will not stop: how to reach an Adobe Agent?

Forum|Forum|1 year ago
March 6, 2025
3 replies
271 views

Aplogize for a repeat, but it seems truly difficult and disappointing to find I have to post on a Help forum to find out how to get help.

Is there not chat support (non virtual) for billing issues / customer service etc, or is the only option to call?

thanks 🙂 Sarah

Shivangi_Gupta

Legend

Hi Sarah,

We are sorry to hear that you are getting charged twice. Could you check this article and see if you find answer to your query? https://adobe.ly/3QPSnw1

If not, could you confirm the charges from your bank?

Looking forward to your response.

^Shivangi

S

SarahMdreAuthor

Participant

I sent you a message via the email here. Thank you!

Jeffrey_A_Wright

Legend

SarahMdre, sorry for any confusion, but we don't provide support via e-mail or private message. Please follow Shivangi's previous suggestion and click on https://adobe.ly/42opf5r to speak with a member of our support team about any unknown charges. If you are unable to reach anyone, then use a different device. The chat experience also works on smartphones and tablets. ^JW

kglad

Community Expert

@SarahMdre

there is a way to bypass the chat bot but we've been (recently) asked to not disclose that.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

John T Smith

Community Expert

For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

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