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Participant
July 9, 2026
Answered

14 day refund period

  • July 9, 2026
  • 2 replies
  • 13 views

I had a trial and I missed the day to cancel subscription and it has charged my account. It is still in 14 day refund period. How do I contact Adobe to do this? It is really difficult to find contact details on the site. Thank you. 

    Correct answer kglad

    you must cancel your own account.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    2 replies

    John T Smith
    Community Expert
    Community Expert
    July 9, 2026

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 9, 2026

    you must cancel your own account.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html