A business profile was added for me out of the blue

Forum|Forum|2 years ago
September 12, 2023
2 replies
464 views

Today, I opened Photoshop and was surprised to see it had logged me out. It's never done that before. When I logged back in, I'm greeted with a "What profile should we use?" window. I've always just had the one profile (individual). But now Adobe has given me an additional profile connected to a business I've never worked with.

The additional profile only has access to the free apps. Checked my connected sessions and there's only me currently logged in. I have no idea where this profile came from. There's no account notifications that someone might have used my email to create a new profile.

Is this a bug? Something I should be worried about? How can I delete this errant profile?

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

@nopenadaneverwhatever You can't elminate the profile - its your email address.

https://helpx.adobe.com/enterprise/kb/introducing-adobe-profiles.html

Have you checked with your Enterprise Admin? Adobe converted users to business profiles a while ago - this isn't new: https://community.adobe.com/t5/enterprise-teams-discussions/assign-license-for-a-user-to-the-company-profile-instead-of-the-personal-profile/td-p/12393752

nopenadaneverwhateverAuthor

Participant

It's new to me because I work for myself. Freelancer. Have no one else in my "organization". I do not have separate plans. CC is billed to me personally. My email is on a custom domain, that I own, not connected to any company. Do not have an enterprise admin of any sort. The business listed on the "business profile" is one I had to google because I had never heard of it before. Some training company based out of India.

That's why this is weird & a little concerning. As far as I can tell, no one but me has logged in.

kglad

Community Expert

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

kglad

Community Expert

it's expected if you have more than one plan and, at least, one is a business plan.

https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

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