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Participant
September 27, 2021
Answered

account cancellation or suspension

  • September 27, 2021
  • 3 replies
  • 501 views

Does anyone know if I can pause my account and how do I do it?

This topic has been closed for replies.
Correct answer John T Smith

A subscription may not be paused, only cancelled http://www.adobe.com/legal/licenses-terms.html

 

If you cancel early you pay 1/2 of the remaining time

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852

 

3 replies

Nancy OShea
Community Expert
Community Expert
September 27, 2021

For what purpose do you wish to stop your plan?  I ask because cancelling an annual plan early will result in a 50% termination fee.  And if you're currently enjoying a student discounted rate, you'll lose it when you try to re-subscribe again later.   

 

The costlier month-to-month plans afford more flexibility to start & stop whenever you wish without penalty.


===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
September 27, 2021

Moved to the Account, Payment, & Plan forum.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 27, 2021