Account doesn't exist, but money are taken out from card

Hi @Valeriya1311 

Did you read the TERMS you agreed to when you joined?

When did you download the trial?

• The 7 day free trial automatically converts to a paid plan on day 8. 
• You have 14 days grace period to cancel and request a refund. 
• After day 14, there is a 50% early termination fee for cancelling. 
• To avoid early termination fees, wait until your 12th month of service to cancel your annual plan.

How do I Cancel my Subscription?

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https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Subscription & Cancellation Terms:

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https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:

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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Deleting your account does not cancel your subscription.

Information on canceling your account: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Since you have deleted the account, you will have to contact Adobe support for help. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.