account login problem

Forum|Forum|25 days ago
March 16, 2026
5 replies
72 views

I am reaching out to locate an account I accidentally created. I started a 7-day free trial on 16/3/2026, but I cannot log into the account because I don't know the email address used. I am worried about it converting to a paid subscription. I have the last 4 digits of my TrueMoney Mastercard and the exact transaction date. Can you please search your billing database using my card information to find the associated account email, and then cancel this trial for me?

Correct answer Kanikas

Hi Kodchaphan ,

We’re here to help you. I see you have an account under the same ID as with this community. Please use the same ID to login to your Adobe account https://account.adobe.com/ and cancel the trial. You may also look at the steps shared in this article for help: https://helpx.adobe.com/in/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

Hope this helps.

Thanks

Kanika Sehgal

KanikasCorrect answer

Legend

Hi Kodchaphan ,

We’re here to help you. I see you have an account under the same ID as with this community. Please use the same ID to login to your Adobe account https://account.adobe.com/ and cancel the trial. You may also look at the steps shared in this article for help: https://helpx.adobe.com/in/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

Hope this helps.

Thanks

Kanika Sehgal

Nancy OShea

Community Expert

Nobody in this user-to-user forum can cancel anything for you.

Only YOU can do that.

Nancy O'Shea— Product User & Community Expert

gupta shivangi

Legend

Hi,

Thanks for reaching out. In addition to the suggestions provided by the experts above, please refer to this article to resolve sign in issues: https://adobe.ly/40yIVSI

I hope it helps.

^Shivangi

kglad

Community Expert

here’s how to identify the account, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

then, if you want to cancel,

you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html