Account, Payment, Trial

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@Margarita26372175yqdj wrote:

 I  chose in summer the trial version (with a friend who was working on sth),

 

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p.s. it's a violation of the terms of service to share an adobe subscription with a friend.

Let me first explain what happened:

You took a 7-day trial of the software. Then you got invoiced, and your credit card got charged. During the first 14 days of your paid subscription, you could have cancelled free of charge. Subsequently, you had entered into an agreement with Adobe for a one year, (auto-) renewable subscription of the Adobe products. You still can cancel anytime, by paying an early termination fee of half of the remaining due. This was all laid out in the terms and conditions you agreed upon, when taking the subscription. There is a box, you explicitly need to check for this. As an alternative, you could have taken a subscription on the month, cancellable anytime without paying a fee.

As soon as you enter your credit card details, you should be aware that this is not for fun, but for paying something. This is generally true and does not only concern Adobe. I suggest that next time you enter payment information, you read carefully what you get and what are the conditions. This will help you to avoid bad surprises later on.

Now for your problem, I would recommend you to contact Adobe customer care and negotiate your way out of this contract. It would be a pity to continue to pay for a product that you do not use. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)