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SnorxEditing
Participant
May 31, 2026
Question

Account Suspension - No Warning, No Email.

  • May 31, 2026
  • 1 reply
  • 13 views

I thought making this public would be the best way to actually get help and not be ignored over and over again by Adobe support.

Yesterday I logged into my adobe account, without warning my active subscription has been suspended, all paid for in advance.

Why did this happen Adobe? - When will I be unsuspended? - Will I be compensated?

It is beyond pathetic that you have to basically call out this company publicly to get any form of actual support.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    May 31, 2026

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    SnorxEditing
    Participant
    May 31, 2026

    I understand its not support, I have contacted multiple times, to no avail.

    I’m hoping making a post here can at least get something done.

    John T Smith
    Community Expert
    Community Expert
    June 1, 2026

    As far as I know the Adobe employees who post here are support staff, not necessarily the people who make the decisions… so I don’t know who to contact