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Oliwia5DEB
Participant
April 27, 2021
Question

ADDITIONAL PAYMENT

  • April 27, 2021
  • 2 replies
  • 118 views

So I had a creative cloud plan for 19.99 monthly but I haven't used it that much and I wanted to cancel my plan since I wasn't using it lately. When I clicked on the canceling form, etc it is said that they will take 100 euros for earlier cancellation. What do I do? help 

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 27, 2021

Evidently, you didn't read the subscription terms you agreed to BEFORE you signed-up.  To avoid the 50% early cancellation fee, wait until the 12th month to cancel your annual subscription.  The expiration date is posted in your account portal.  Set a reminder on your smartphone or Google Calendar so you don't forget to cancel before it automatically renews for another year.

https://account.adobe.com/plans


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 27, 2021

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee

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