Adobe account not showing plan while I am still paying

Forum|Forum|8 months ago
July 31, 2025
2 replies
118 views

My plan is through paypal. I created an account online afterward and am not showing a plan. Please help!

Account management

kglad

Community Expert

you have to have an account when you pay. so starting an account after payment likely means that after-payment account is not the one with the subscription.

so, after payment the email address used was sent a confirmation email about the new subscription. that's the account you should check.

ie, after signing into adobe using the correct enail, check your account, https://account.adobe.com

what's it show?

Jeffrey_A_Wright

Legend

Rachael, thanks for posting about your recent subscription commitment to this public discussion forum. I don't see any active plans or recent purchases under the account you used to make your public post. Please make sure to sign in under the account you used to make the purchase, if you want to access or manage the services. You can find information on how to request a password reset at https://adobe.ly/3Jb4nr7 if you need to regain access to the account. ^JW

John T Smith

Community Expert

What do you see for your account at https://account.adobe.com/

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

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