Adobe Creative Suite account issues

Forum|Forum|7 months ago
June 20, 2025
3 replies
293 views

Apologies, I appreciate this is the wrong place for this but struggling with Adobes website to find what I need.

Recently when I went to use Adobe InDesign I was asked for my password, which I entered but it didn't accept it. Turned out I was either locked out of my account or it no longer recognised me. The only option it kept coming up with was to start from fresh using the trial. In a panic as I had a tight deadline, I did this. But not I'm being charged for the main £56.98 plus the £27.98! I've tried to find contact details to message Adobe to sort this out but it seems impossible and the Virtual help thing is useless. Can anyone help point me in the right direction? Thanks.

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

A

Anshul_Nautiyal

Community Manager

Hi @John_Toman9322,

Thank you for reaching out.

Upon checking, I can see that you have an active Creative Cloud All Apps plan associated with the Adobe ID used to post this query. Could you please confirm whether you are able to sign in at the following links?

If you are able to log in successfully, please follow the steps outlined in the documents below to resolve potential licensing or activation issues:

Once you've completed the steps, please restart your machine and try logging in again to the Creative Cloud desktop app.

Let us know if you continue to face any issues—we’re here to help.

Regards,
^AN

John T Smith

Community Expert

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

J

John_Toman9322Author

Participant

Typo...

should read... "But NOW I'm being charged..."

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