Adobe Free Trial is scary!

Forum|Forum|3 months ago
October 23, 2025
3 replies
55 views

Adobe tried to bill me a day before my 7 day free trial ended. AND I could not cancel on their website; had to go via a chat session. Not good.

kglad

Community Expert

all free trials, whether from adobe or anyone else, require diligence.

John T Smith

Community Expert

When were you not able to cancel?

There was a system outage 10-20-25 that caused MANY problems - https://community.adobe.com/t5/account-payment-plan-discussions/suscription-charged-twice-but-lightroon-still-not-loading/td-p/15555302

Jeffrey_A_Wright

Community Manager

Pierre, I can confirm that you were able to cancel your commitment to Adobe successfully. Please see https://adobe.ly/3J3cAye for more information on how the cancellation process works. Most Adobe subscriptions require payment with a refund offered if cancellation is made within the time period listed at https://adobe.ly/3J3cAye.

If you have additional feedback, then please don't hesitate to use the steps listed at https://adobe.ly/3WhlECy to update your recent support case. ^JW

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