Adobe Substance Plans

Forum|Forum|6 months ago
July 13, 2025
2 replies
155 views

Hi, I recently switched from the Adobe Substance 3D Collection plan ($584.25/year) to the Substance 3D Texturing plan ($250/year), but I still had 4 months left on my Collection subscription. I was charged the full $250 immediately, and it seems the remaining value of my previous subscription was not applied. I’d like to know if I can receive a prorated refund or credit for the unused portion of the Collection plan. Is that possible?

kglad

Community Expert

you should have both. check your account, https://account.adobe.com

what's it show?

G

GeoffKornfeldAuthor

Inspiring

My account now says that I have only the plan that I switched to. But I switched to it before my previous, more expensive, plan had expired. I am wondering if I can be compensated for the 4 months that I had remaining on my previous unfinished subscription.

kglad

Community Expert

adobe doesn't refund money for early plan cancellations unless they are done within the first week of the plan's start.

John T Smith

Community Expert

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

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