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Zann91
Zann91
Participant
June 4, 2026
Answered

Agent

  • June 4, 2026
  • 1 reply
  • 23 views

I cancel the trial within 7days, why still deduct my card? And can remove my card from system. So u won't change me again

Correct answer Jeff_A_Wright

@Zann91, thank you for posting to this public discussion forum. I can confirm for you that you completed the cancellation process successfully. I am sorry you did not find more value in our offerings.

 

Refunds take up to 14 days. I recommend waiting to request account deletion until after you have successfully received your refund.

 

It is not currently possible to remove a payment method; only replace it with another valid method. That is why you will want to request account deletion, ​@Zann91, once any transactions have been completed.

 

Please bookmark https://helpx.adobe.com/account/individual/manage-your-account/delete-adobe-account.html for information on how to request account deletion.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 4, 2026

check your account, https://account.adobe.com

 

is everything cancelled?

Zann91
Zann91Author
Participant
June 4, 2026

Ohh. Dear... There's AI Assistant? I thought it's bundle together with adobe acrobat 🙄 Do Adobe have email? I want to delete my card

Zann91
Zann91Author
Participant
June 4, 2026

I just cancelled the plan. Will get the refund soon. 

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