Agent

Question

I cancel the trial within 7days, why still deduct my card? And can remove my card from system. So u won't change me again

Jeff_A_Wright · Accepted Answer

@Zann91, thank you for posting to this public discussion forum. I can confirm for you that you completed the cancellation process successfully. I am sorry you did not find more value in our offerings.

Refunds take up to 14 days. I recommend waiting to request account deletion until after you have successfully received your refund.

It is not currently possible to remove a payment method; only replace it with another valid method. That is why you will want to request account deletion, @Zann91, once any transactions have been completed.

Please bookmark https://helpx.adobe.com/account/individual/manage-your-account/delete-adobe-account.html for information on how to request account deletion.

Colleen Jorgensen · Answer

Need my account plan cancelled. I can’t bring up the plans in the adobe website.

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