Skip to main content
C
Christina31647502n9hh
Participant
August 13, 2023
Answered

An old debit card that has been reported as lost or stolen is being used to pay a subscription aut.

  • August 13, 2023
  • 3 replies
  • 342 views

Adobe needs to stop trying to bill a debt card that I never authorized to be charged for Adobe services. I don't even use Adobe for anything, other than what is already installed on my laptop that is a free service. I can't even find how to cancel this stupid subscription from r something I never needed or even set up.

    This topic has been closed for replies.
    Correct answer kglad

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

    https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

     

    -------in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">

     

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 16, 2023

    If you reported your card to your bank it is the bank's fault that the card is still being used

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    August 16, 2023

    Hello @Christina31647502n9hh,

    We're sorry that you lost your debit card. You're always entitled to cancel the Adobe subscription here: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

    However, before proceeding with it, please understand Creative Cloud subscription terms and refund policies.

     

    You can also change your payment method: https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    And, you can start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Let us know if you have any questions.

     

    Regards,

    Shivangi

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 13, 2023

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

    https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

     

    -------in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">

     

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices