Being charged for adobe express after cancellation

Forum|Forum|4 months ago
September 28, 2025
2 replies
113 views

Hi all, Im quite frustrated as Ive cancelled my Adobe Express subscription a few months ago and Im still getting billed every month. I do not have access to any Adobe apps as well. My account will not show me any past invoice or billing history, either.

Any help would be appreciated, thanks.

Billing

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?

S

Shivangi_Gupta

Community Manager

Hi savannah_5834,

We appreciate you reaching out. As per your account details, you have an active plan for Adobe Creative Cloud Pro. This is the reason you are getting charged.

You can check the account details here: https://adobe.ly/46JI83M

I hope it helps.
^Shivangi

John T Smith

Community Expert

Did you save the email verification when you cancelled?

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

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