Participant

Question

Billing problem in a loop

Forum|Forum|3 years ago
August 8, 2022
2 replies
494 views

I have a billing issue I can't solve. Can somebody help me? I'm bussy with this for over a month now.

Very bad customer service here at Adobe! Better said, NO customer service just webpages and a button with: Do you want to speak to a person...and then it just brings you back to the same webpages.

Adobe is about to cancel my subscribtion but fails to communicatie with me. Only sends me in a loop here on the website. Yes I have tried all the suggestions several times. Yes I have contacted Pay-pal. The issue is not there, It lies with Adobe billing system and no where I can find contact information to acutally speak to someone from the financial department. It's that I use these programs for my work otherwise I would be complety finished with Adobe by now. How dare you treat me this way as a customer!!!

So is there perhaps someone here who can help me? Don't you dare to send me again to a webpage though...

Windows

This topic has been closed for replies.

LinSims

Community Expert

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support. Since chat doesn't seem to be helping, try the phone:

PHONE: You can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Z

Zatarra 44Author

Participant

The chat does not work and this phonenumbers didn't come up anywhere no matter where I searched.
I've been looking for these for a month!
I know this is not the place for these issues. When stuck in the system, there comes a point you just don't care anymore
and just post a message somewhere, hoping it will lead to a way out of this madness!
Thank you all for sharing and caring, real people after all. See this is why humans are needed.

Hartelijke groet,

Zatarra Rafaël

Zatarra Rafaël Photography
<Removed by Moderator>

Jeffrey_A_Wright

Legend

Zatarra, I am very sorry you are encountering so many problems contacting us. I reviewed the account you used to post to this public discussion forum, but I do not see any records of you attempting to contact us. You appear to be blocked entirely from beginning the process of reaching us on the current computer and/or network you are using to reach us.

Please use https://helpx.adobe.com/contact.html?rghtup=autoOpen on a different device to begin a secure chat session so a member of our support team can help you with any billing questions or concerns. You can also try the link offered by LinSims to contact us via telephone or click on the additional contact options in the top left of the chat window to be given a phone number appropriate for your country.

TheDigitalDog

Inspiring

This is primarily a user to user forum so billing issues need to be taken directly to Adobe:

https://www.adobe.com/about-adobe/contact.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

jane-e

Community Expert

@Zatarra 44

I've moved your post from Photoshop to Account, Payment, & Plan Discussions. Customer Care can assist with billing; volunteers cannot. Employees on the forum have an "Adobe Employee" badge.

In addition to what Digital Dog said, you can auto open the chat window:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send tweet to @AdobeCare.

~ Jane

jane-e

Community Expert

@Zatarra 44

Did you try the troubleshooting tips in the above link for when your browser blocks the chat icon?

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded