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glynis5FBF
Participant
October 5, 2020
Answered

CAN SOMEONE PLEASE CONTACT ME URGENTLY

  • October 5, 2020
  • 4 replies
  • 822 views

I cancelled my subscription last month and you have taken payment again this month. PLEASE REMOVE!!!!! I have never used your service at all but was tied in with your cancellation policy. Trying to get hold of you is impossible.  

This topic has been closed for replies.
Correct answer Manan Joshi

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

4 replies

T
Test Screen Name
Legend
October 5, 2020

To emphasise, Adobe WILL NOT contact you, you must contact them. This means anyone who contacts you pretending to be from Adobe is trying to trick you. Sad, but be careful.

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    October 5, 2020

    For refund rules, refer the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    If the information does not help, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      October 5, 2020

      Hi

      Sorry to read about your issue - but you'll need to contact Adobe Customer Support directly, this is a user forum almost entirely covered by volunteers who are also users. 

       

      Does anything on this webpage about cancelling help you-  I hope so: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

       

       

      I hope this helps


      neil barstow, colourmanagement.net :: adobe forum volunteer
      [please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

      G
      glynis5FBFAuthor
      Participant
      October 5, 2020

      Thank you Neil - trying to get hold of them is impossible.  I have already spent £250 on a service I haven't used  ONCE.  It is infuriating.  If I try and re-cancel they are charging £104 cancellation fee.  I am FURIOUS!  I thought that they might monitor the chats and someone could get in touch.  Sigh! 

        LinSims
        Community Expert
        LinSimsCommunity Expert
        Community Expert
        October 5, 2020

        The last time I contacted Adobe support, I was on hold for about 2 hours. Like many companies, Adobe has been short-staffed thanks to the pandemic and to economic fallout. 

         

        There are two ways to contact support.

        Option 1:

        Click the following to contact Adobe customer support staff for help: 

         

        https://helpx.adobe.com/contact/support.html

         

        This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID. You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

        Click the chat icon at the bottom right of the page to open a chat session. Normally I suggest typing AGENT into the chat window to connect directly to a CSR rather than the AI. Since you are having subscription/billing issues, try typing BILLING in at the prompt instead.

         

        Option 2:
        You can search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

        Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation. I've noticed lots of customers coming back to report that they got the service cancelled without the cancellation penalty, and some even got money refunded. No guarantee on either of those, but Adobe CSRs do try to help customers out when they can.

          A
          Anonymous
          October 5, 2020

          Moving to the Account, Payment, & Plan forum from Photoshop

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