Account, Payment, & Plan

el dia 14 de julio me debitaron dos veces por el mismo servicio a lo cual tuve q cancelar la suscripcion para la debolucion pero solo  me devolvieron de uno  el dia 18 de julio espere para la devolucion pero hasta la fecha no tuve repuesta 

Hoy me levante con una mala noticia, resulta que yo cancele mi suscripción de Adobe en Marzo, y desde ahí no pagaba nada. deje de usar photoshop y todo. pero hoy de la nada, 4 meses después me encuentro con que volvieron a facturarme la suscripción y la tengo activa de alguna manera que desconozco. acabo de cancelarla, hoy es el día que me facturaron así que estoy dentro del periodo de 14 días, pero no se como solicitar el reembolso. Es peligroso que se me haya activado sola de nuevo la suscripción, llevo desde marzo con el servicio cancelado como ya dije. 

I cancelled my subscription on July 2 (within 14 days of registration) but until now I have not received the refund that I was charged after 7 days of trial. Can Adobe team help me on this? Thank you

Hello, I am having major technical issues with the Lightroom app. It constantly crashes and does not work at all. Since the app is unusable, I would like to request a full refund for my recent charge. Please help me process this refund. Thank you.

I am trying to redeem the 12-month free Adobe subscription through the Airtel offer.My Adobe ID was originally created while I was on a short trip to London, so it appears that my account region was set to the UK. I have since returned to India, and I am an Indian resident.When I try to claim the Airtel offer using this Adobe ID, I receive the following error:"This code is from a country or region that does not match your Adobe ID."Has anyone faced this issue before? Is there a way to change my Adobe ID's country/region or otherwise resolve this so I can redeem the Airtel offer? Any guidance would be greatly appreciated. 

i am subscribed to a student plan for the whole creative cloud services and i have set up autopay in g-pay for my monthly subscription. this month i did not have money on the date of payment so it got denied on the first attempt and on the next day when i had the money, the payment was successful. i have the invoice on g-pay and from adobe itself, yet whenever i use any adobe product, i still get reminded to clear my dues. they are asking me to update my payment details and pay again and when i try to update my payment details it tells me that the transaction has failed. 

El año pasado contraté un plan anual de Adobe Cloud bajo un descuento de primer uso, luego de ese año cancelé la suscripción y me cambié a una cuenta institucional. Me aseguré que el plan anterior se hubiera cancelado y no quedara algo activo bajo la cuenta antigua.A los meses después, me doy cuenta que han habido cobros dobles por cada mes. La cuenta antigua no tenía ningún plan activo ni factura correspondiente, y en la cuenta nueva solo se mostraba la facturación de 3 meses cobrados. Los cobros duplicados no se encuentran por ningún lado salvo una parte específica de centro de ayuda y la aplicación bancaria a la que se le hace el cobro. Ahora estoy intentando contactarme con adobe pero no hay lugar para llamar salvo el asistente virtual, pero tampoco hay claridad de los horarios de atención para ver alguna solución del problema.La cuenta antigua fue eliminada, por lo que no hay mucho qué hacer por ese lado. ¿Qué debería hacer?

Namaste!I forgot to cancel my free trial, and I was charged US$38.16 by Adobe Systems Software Ireland Ltd.I did not intend to continue the subscription, and I realized the charge only after it was processed.After the charge, I immediately canceled my subscription plan.Please process a refund for the US$38.16 payment.Thank you!

Vor kurzem (Freitag, 16.05.2025) wurde mir mitgeteilt, dass sich der Preis meines Foto-Abos ändern wird. Gleichzeitig bekam ich das Angebot, von monatlicher Zahlung auf jährliche Prepaid-Zahlung umzustellen. Wenn ich aber mein Abo auf diese Zahlung verändern will, wird mir immer angezeigt, dass der Vorgang nicht möglich ist und ich es später noch einmal versuchen soll. Überraschung: es klappt nie!Die Hilfeseite von Adobe zu diesem Thema kenne ich und sie hat mich auch nicht weitergebracht, da ich es wie angegeben mache. Auch ist der KI-Chatbot der dümmste und am wenigsten hilfreiche, mit dem ich es jemals zu tun hatte. Er verweist auf Mitarbeiter, die aber nicht da sind und nur zu den Öffnungszeiten zu erreichen sind. Auf die Frage nach den Öffnungszeiten kommt keine Antwort und der erneute Verweis auf die Hilfeseiten, die nicht hilfreich sind. Es ist ärgerlich, wenn erst die Preiserhöhung in Verbindung mit einem Angebot zur Änderung der Zahlung, was aber technisch nicht

I paid for a student plan using GPay, and the payment also went through. But my plan didn't get activated. I didn't get any invoice or billing information. When I contacted support they said there's no active plan on my account. Please help me. I can share the transaction screenshot if I have to

Hallo! Ich benutze seit dem 17.07.2021 das Foto-Abo (20 GB) für 141,94 und wurde jedes Jahr automatisch verlängert. Das Abo wurde nicht gekündigt ist aber jetzt anscheinend ohne Verlängerung aufgelaufen. Photoshop zeigt sofort an Abonnement erneuern. Im Konto wird das Abo angezeigt, aber bei der jährlichen Zahlung stehen nur 0,00 euro.Ich habe keine email erhalten, dass das Abo von adobe gekündigt wurde. Ist das Abo jetzt für alle Kunden, auch mit automatischer Verlängerung/Zahlung endgültig abgelaufen? Muss ich jetzt auf das 1 TB wechseln welches 100€ teurer ist? Danke

Tive um teste grátis cobrado incorretamente no valor de R$ 47. O plano já foi cancelado e preciso do estorno imediato do valor por direito de arrependimento (dentro dos 14 dias)

I have made a payment, why does my account still have a red colour, and for 2000 credits in firefly why doesn't it increase?

No credit i paid for 20 a month have arrived in my account

I signed up to the adobe pro trial and forgot to cancel it. I literally never use it. I saw the charge today and was reminded to cancel it. I come on to the site to attempt to cancel and am told I'll be charged almost 60 quid for an 'early cancellation' even though it's a monthly subscription!! How is this legal? It's a monthly subscription and it's really not clear that there will be extortionate charges if you want to then cancel the product (that you've never even used).I'm completely appalled and will never use this product again. Has anyone else experienced this?! Is there any way to stop the money coming out of my account? I really can't affort it... 

where is my refund?  it was supposed to be a 30 day free trial.  i cancelled within a week.

Abobe is charging me €13.42 on 18 June and 18 July even though I cancelled my Acrobat trial on 10 June and got this email message:Cancellation confirmedWe've processed your cancellation request, and your subscription to Adobe Acrobat Pro will end on 10-June-2026 (PT). This is fraud. I want my money back. I won't be using Adobe again. 

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

I received a message “insufficient credits” for image generation. I restarted myPAID subscription on 7/11/26. Is there a problem with my subscription?

i have made the subscription but still now its not reflecting  

I purchased a subscription of 1596.94 INR But i don't get premium 😭