Account, Payment, & Plan

Me han estado queriendo cobrar 399 mxn por un plan premium, sabiendo que ya cancele con anterioridad y pague la cuota de cancelación correspondiente, hable con uno de sus asistentes y sigue llegandone la factura de intento de cobro, exigo que se borre todos mis datos y tarjetas anexas a adobe 

Repeat billing closed account

I canceled my Adobe subscription before the 7 days and I still got charged

I want a refund to my credit card

Hi, I have cancelled my plan on the adobe subscription well before the deadline. However,  I received an email that the payment failed wherein they are charging me to my account despite the deletion of the subscription. I will provide the screenshots of it through the email which I would assume that it was already a sign of cancellation of adobe subscription as well as the recent email on the payment failed.The first picture stated that they have processed my cancellation for Adobe. However, I have received today through email that there is a billing issue on my account despite the fact that I have cancelled the subscription for about a week ago. Thank you  

Hello, I need help with a billing issue that has left me unable to use Photoshop.My subscription renewal failed because my payment method was declined. I contacted Adobe Support, and the agent recommended canceling my subscription and purchasing a new one.I followed that advice, but I still receive the same error: “We couldn't process your payment. Check your payment details.”I have already tried multiple cards, including a card from a different bank, and tested different browsers and incognito mode. Nothing has worked.Since my original subscription was canceled following Adobe Support's recommendation, I no longer have access to Photoshop.Please escalate this case to the billing or payments team and investigate why Adobe is rejecting every payment attempt, including the purchase of a new subscription. I would also appreciate help restoring my Photoshop access as soon as possible.Please do not simply recommend trying another card or browser, as I have already done both.

Hi! I just got this email from mail@email.adobe.com, and I'm not sure if it's a scam. Anyone have any input? I have NOT clicked the link in the body of the email.

I am writing to request a full refund and the immediate cancellation of my subscription. I signed up for a free trial, but I did not intend to renew it or upgrade to a paid plan. I haven't used the software since the trial ended. Could you please cancel the subscription without any early termination fees and refund the recent charge of 33.59$. It happened without my permission.  write me. [Personal information removed by moderator.]

Hi all,I need to report an issue regarding customer support and account management.My annual prepaid Creative Cloud Pro plan was scheduled to expire on November 17th. Today (Oct 15), while requesting to remove my stored credit card to prevent auto-renewal, a support agent accidentally canceled my active plan early, immediately cutting off my access—32 days before the actual end date.The supervisor confirmed this was an administrative error from Adobe's side and provided Case ID ADB-47556397-M2S6. However, both chat and phone support insist that the ONLY way to restore my prepaid days or issue a refund is if I re-enter my credit card into the system.I have explicitly refused to store my credit card again to protect my privacy and financial security. It is unacceptable that a customer must re-submit payment details to recover 32 days of prepaid service lost due to a company mistake.Has anyone faced a similar issue where support holds prepaid time hostage unless payment details are kept o

I am being charged by Adobe saggart Dublin, but I have no activated plan. I tried to deactivate it from my bank app but it keeps on taking the money. How do I stop this?

I have a mental disease called Alzyerms disease and need telephone assistance. please call me at 613-834-2635 Earle Rheaume earleb@bell.net 

I would like to cancel my 7-day subscription. The 7-day trial period has ended, and I am trying to cancel my subscription, but I am being asked to pay a cancellation fee.I do not wish to continue with the subscription, and I do not want any money to be charged to my card. Could you please help me cancel my subscription without any additional charges?If you are unable to assist me, could you please provide me with an email address or contact details for someone who can help me cancel it?

Hi everyone,My Adobe Creative Cloud annual plan (paid monthly) renewed on July 13, 2026. When I try to cancel, Adobe shows an early cancellation fee of ₹8,339.65.I have a few questions:Is there any way to cancel without paying this fee? If I change my payment card or remove my current card, will that avoid the cancellation fee? Has anyone successfully had the fee waived by contacting Adobe Support?I'd appreciate any advice or experiences. Thank you!

I signed up to the adobe pro trial and forgot to cancel it. I literally never use it. I saw the charge today and was reminded to cancel it. I come on to the site to attempt to cancel and am told I'll be charged almost 60 quid for an 'early cancellation' even though it's a monthly subscription!! How is this legal? It's a monthly subscription and it's really not clear that there will be extortionate charges if you want to then cancel the product (that you've never even used).I'm completely appalled and will never use this product again. Has anyone else experienced this?! Is there any way to stop the money coming out of my account? I really can't affort it... 

I have paid for adobe over a year and want to cancel as my University provides it for us. Its saying it is £181 to cancel which doesn’t make sense as i paid for the year i agreed How do i solve this

Hi there,   I'm just writing this post to alert other people that might be researching to get the Student Plan that provides access to all apps. Not writing this to provoke any bad feelings; just hoping that if someone googles the plan this discussion will come up so they will be aware of the fine print.    ***    Adobe advertises this as an amazing discount to students that gives them access to all the apps for just $20 a month. And that is a great deal! Until you realize what is actually going on.    In my case, I have never used Adobe. I was considering using Photoshop for some light photo editing that I wanted to experiment with. I went on to just purchase a Photoshop plan, but as I was looking they advertised that if I was a student I could try ALL the apps for just $19.99. The Photoshop was $19.99 a month VS all the apps for $19.99 a month. I thought, well hey isn't that cool. I'll probably only ever use Photoshop but it would be fun to maybe gi

cancel my free trial 

I can no longer afford the subscription I tried to cancel but it’s saying it’s still going to charge me for early cancellation! I wanted to get the cancellation fee waived so I can later come back to it once I can offered it again! 

Hi everyone,I subscribed to an Adobe annual plan (billed monthly), but I didn’t realize it was a one-year commitment.Now I want to cancel it, but Adobe wants me to pay about 120 euros as a cancellation fee.I’m a student and I really can’t afford that right now. I don’t use the apps anymore.Has anyone managed to cancel their plan without paying the fee? What should I tell Adobe support to make them cancel it for free?Thank you so much for any help 🙏

Hello,  I putchased a standard Acrobat Standard Membership found that this did not allow me to do what i needed so then purchased a Acrobat Pro Membership thinking that this would cancel my subscription to standard which it did not. I've noticed I'm now essentially being double charged each month.  I no longer have a need for either product and would like to cancel but am being told I need to pay a cancellation fee if I cancel before one year. Given this I would be happy to continue with the Acrobat Pro Membership but cant believe this would mean I have to pay a cancelation fee on the Acrobat Standard Membership!  I would like to be able to speak with a customer services representative to find a solution here otherwise I will just cancel both subscriptions and I can't say I would be inclined to use Adobe products again.  Does anyone have any advice? Thank you!

Contraté el plan anual de photoshop por error, pensando que era el mensual y que en pasado el mes podría cancelarlo. Ahora quiero cancelar ese plan ya que no necesito utilizar más el programa, pero no me deja porque me cobra 133€. Me gustaría saber si hay alguna manera de cancelarlo sin tener que afrontar ese gasto. Ya que lo contraté por error y en ningún momento vi que no podría cancelarlo. 

Hello,About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in gett