Account, Payment, & Plan

Hello I’m experiencing an issue with my Adobe account. I had an active subscription, but due to a payment issue with my card, it was canceled. Later, I tried to make the payment with a new card, but it seems this resulted in two separate subscriptions being active at the same time.Currently, I am being charged twice every month, even though I am only using one subscription. This was a mistake, and I would like to request the following:1. Please cancel the duplicate subscription.2. If possible, I would like a refund for the extra charges.Additionally, I am a student, and this situation is financially challenging for me. I would really appreciate your understanding and support with this issue. I'd really appreciate your assistance with this issue. Thank you for your support.

Hi,I've cancelled my CC membership. After trying some other programs i regret my cancellation.Please can someone tell me how te reactivate my membership for CC lightroom.Actually how can I Undo my cancellation

I’ve been fighting to get my payments to go through for many months now.  I received no notices until one day my account just stopped working.  I went back and forth updating biling options, etc. Getting it to work for a while, but only one partial payment went through back in Jul.  Finally today I got noticed my plan was discontinued but could renew for 2x $.  I do believe I’ll be dumping adobe as soon as I decide where to go.  It looks like On1 does import lightroom catalogs and edit settings, but I haven’t seen how well it works yet.

Check when I last used your program. There is a bill even though I didn't use it. I won't pay this bill anymore and I won't use Adobe either. Delete my user account as well.

I canceled my sunscription over a year ago , why am I getting and email I will be charged for my sunscription..  Steve Paxton <Removed by Moderator>

Hello,I made a payment for Adobe Firefly on September 11, 2026, but I still cannot use the service. The payment was successful, but Firefly is not available on my account.I have attached my payment receipt as proof of payment.Could you please check my account and help me activate Firefly?Thank you! 

Refund process time

SeñoresAdobe Customer Care / Adobe Inc.Por medio de la presente presento una reclamación formal por cobros duplicados y/o múltiples realizados a mi tarjeta de crédito terminada en 5894, relacionados con mi suscripción a Adobe.Al momento de adquirir el servicio se me informó que el primer mes correspondía a un período de prueba y que se realizaría únicamente un cobro, por lo que no existe justificación para que se hayan generado múltiples cargos por el mismo concepto y por el mismo valor.En mi extracto/notificaciones bancarias aparecen operaciones por $48.950 COP, realizadas prácticamente de manera consecutiva:05:26 a. m. – Compra aprobada: $48.950 COP – Adobe – tarjeta terminada en 5894. 05:26 a. m. – Compra reversada: $48.950 COP – Adobe – tarjeta terminada en 5894. 05:27 a. m. – Compra aprobada: $48.950 COP – Adobe – tarjeta terminada en 5894.La situación resulta especialmente preocupante porque, independientemente de que una de las operaciones figure posteriormente como “reversada”,

Adobe scan का trail liya tha or time pura hone ke bad rashi auto pay ho gyi h Or yearly subscribe ho gya h ab mujhe mera refuds chahiye  

не могу отменить подписку 

I have an Adobe Acrobat Pro subscription that expires mid-October.  Today, upon attempting to use the “Protect PDF” feature of Adobe Acrobat Pro, the software said I had to upgrade to use that function!!!  I clicked to see what it meant.  The option to continue my existing plan was greyed out.  Furthermore, the annual price of the upgrade was listed as within 1 euro of the former plan.  However, upon reading the small print, the former plan price included VAT whereas the new proposed upgrade DID NOT INCLUDE VAT!!!  Therefore:  Adobe illegitimately withheld services that should have been covered by my present subscription. Adobe engaged in a deliberately deceptive presentation of the price of the upgrade. Adobe did not allow me to simply choose to continue my existing plan.SHAME ON YOU!!!

I signed up for a 7-day free trial on August 8, 2026. After using it, I went into my account and cancelled.The signup had created two separate subscriptions, but the cancellation flow surfaced one, and cancelling it appeared to end everything. The second subscription stayed active, converted to a paid annual commitment when the trial ended, and I was charged $21.64 on August 30th on a card that I did not provide in the free trial invoice. Cancelling that second plan now triggers an early termination fee of $109.95.The account records should show this clearly: my original signup invoice lists two subscriptions, and only one is currently active. I'd ask a community manager to check the backend for the cancellation date on the plan I ended. It should be August 8, the same day I signed up.The points I'd ask someone to weigh:I acted within hours of starting the trial. This is not a case of forgetting to cancel before a renewal. The cancellation flow did not indicate that a second commitment

Good morning, I downloaded the app not realizing that I would be charged for the year. I am within the 14 day cancellation window and would like to cancel and request a refund. I used the app as a one time thing and did it realize that I would be charged.  Thank you! 

Please, I need some advice. I was just debited for my Adobe Lightroom subscription, but I honestly didn’t realize that the subscription was due for renewal. The renewal happened automatically, and I wasn’t expecting the charge.Has anyone here experienced this before and successfully requested a refund from Adobe? If yes, please, how did you go about it, and what exactly did you tell them? I would really appreciate any guidance on the refund process.

Fiz o pagamento mas não atualizou minha assinatura no app

Hello,I trust you’re good.I want to cancel my free trial and couldn’t find where to do that.Attached is the screenshot of my dashboard.Thanks. 

I’m experiencing an issue when trying to purchase new credits. Whenever I try to complete the purchase, I get an error message saying, “Something went wrong,” and the purchase cannot be completed.Could you please look into this issue and let me know how I can resolve it?Thank you.

Whenever I try and cancel my subscription, which has subsequently been charging me for months, I go through the motions and am met with a cancel button that I am not able to click. I check every box, go to every page I am prompted to and yet, nothing,  

Hi!  I had a subcription to use AI illustrator and minor problems with its payments otherwise illustration were great!  Subcription was taking my money from my bank account on 1 month 3 or 4 times for the usual monthly rate. When I was about to end my subcription I got this pop-up  deal  for 3 months of subcription and when I pressed agree to it still was taking monthly charges from my subcription! . At very end when I was done with Illustratord monthly overcharging payments I end my subcription and even I end it. It still took my money from my account! Because of this I made between 40-50 min  call to your helpdesk and they advise me to block my bank card and make refund case through the banking system!I did block my card but I have not got any refund ect still today and also my phone call was pretty expensive for nothing :(((((! I hope I get some kind of refund in money or at least 1 year free adobe illustrator because otherwise I feel kind of robbed. :(it is so sad because illustrat

clicking on any buton to get credits brings a something went wrong warning

I am content creator and with having followers 57k and I want to upgrade video editing but can't have that much money to spend it on subscriptions now I just want three months free plan of Adobe software to learn and after the. I'll purchase plan when I'll be making money .if you would provide me this facility I'll be very thankful