Account, Payment, & Plan

I would like to dispute a charge to my card regarding an Adobe Acrobat Pro charge, however, Adobe won't respond to my emails and there is no help number to call. Somehow I mistakenly registered for a free trial for Adobe Acrobat Pro even though my company gives this to us on a corporate account (listed as “J H Foster”). Then, when I tried to my orders and invoices tab to cancel the free trial, the subscription was NO where to be found. Then on 11/4, I was billed $19.99 from my card.  I would like to dispute this charge and get some help from an associate that can help sort out this technical issue, but no one is available to help! 😕😕

I have had an account with adobe for many years. I have many files but upon looking right now I only see files up to 7/2025. I have a premium subscription through billed on my iPhone through Apple. About a year ago I notice I was paying for 2 subscriptions. One via Apple and one directly through Adobe. I had the one through Adobe cancelled thinking it was the more recent subscription when in fact it probably was not as I am missing many years of files. How can I get those files back. 

By mistake my son was subscribed to Adobe acrobat without knowing me I need to get refund that amount.if anyone Can help me to get cash refund and to whom I cantact please help me.thank you.

I REGISTER TO FREE TRIAL ONLY BUT WHEN I NEED TO CANCEL IT, THERE IS NO CANCEL BUTTOM OR NO MANAGE PLAN BUTTON TO IT.

I have a $40.88 charge from adobe and I shouldn’t. I need this refunded asap please!   thank you, Kelsey Andrews 

Se me debito automaticamente el pago de noviembre pero el monto a bonar supero por el doble al anterior. Estaria necesitando un reembolso de ser posible. Soy estudiante universitario y tenia la licencia estudiantil.

Received this email (screenshot attached) but I’m not sure if I should be clicking anything. It appears to be from mail@mail.adobe.com and the reply-to is mail@mail.adobe.com. And I’d like the opportunity to give feedback. But I’m not sure if I should trust it enough to click. Any advice or confirmation on this one?

Necesito factura 

Hi everyone,I am in contact with Adobe Support regarding a prematurely ended prepaid subscription. The support manager proposed the following workaround: I purchase the Photography Plan (20 GB). Support manually adds 3 complimentary months to my account. Support immediately cancels the new plan, stops future billing, and issues a full refund for the initial payment. Additionally, support mentioned they need to send me a real-time verification code (valid for 15 minutes) to process the cancellation and refund, asking me to schedule a time window for this.I would like to ask the community: Is this overall procedure (purchasing a plan, adding free months, and immediate refund) a standard workaround used by Adobe Support? How does the 15-minute verification code work in practice—am I expected to enter it on a secure Adobe web page, or how is it handled? I will not send any verification code via email to an agent due to security reasons. I want to make sure I follow standard safety pr

Preciso mudar a região do meu Adobe ID para EUA

I was on free trial for Acrobat Pro service, and it's the annual subsciption but the bill is paid monthly. I cancelled it before th esubscription ends (before 1 year). And now I need to pay 50% fee of the rest billings. They send me the email to pay the bill and it's one-time session, and I forgot to click on it. Now I want to pay it since I feel uneasy whether they will charge me later on, but I can't find the icon or any notification since that one-time click. What should I do?

Necesito solicitar el reembolso porque no voy a pagar casi 80 € mensuales por usar adobe. Es necesario que cambien la estrategia de ventas con el plan de los días gratis y que a uno sele olvide cancelarlo por un dia 

I am being charged by Adobe saggart Dublin, but I have no activated plan. I tried to deactivate it from my bank app but it keeps on taking the money. How do I stop this?

Bonsoir j'aimerais résilier mon abonnement mais je n'y arrive pas ? Merci d'avance 

Dear Support team,I cancelled my Adobe subscription on 1 March 2026, before the trial period ended, and received an email confirmation on the same day, which I have as proof. Despite this, Adobe continued charging my credit card from March to November 2026, resulting in nine months of unauthorised charges. After contacting customer support today, I was offered a refund for only 6 out of the 9 months. I find this unacceptable, I should not have to bear the financial consequences of Adobe's failure to honour my cancellation.I am therefore requesting a refund for the remaining 3 months, in addition to the 6 months already approved.Please escalate this matter and issue the full refund of all 9 months. I expect Adobe to take responsibility and resolve this fairly.

Hello,I am trying to cancel my Adobe subscription, but the cancellation option is not available in my account. I have checked my plan settings several times, but there is no option to cancel or manage the subscription properly.I do not want this plan to renew, and I do not authorize any future charges. I need Adobe support to cancel my subscription immediately and send me written confirmation that the cancellation has been completed.Could someone please provide a direct support contact or help me resolve this issue?Thank you.

Can i get a refund for my subscription? I tried the 7 days free trial and forgot the date it supposed to end. And then they deducted 349 pesos today on my card. How do i get a refund please?

aylık aboneliğimin iptal edildiğini düşünüyordum ancak 4 Kasım 2026 tarihinde kartımdan 669 TL tahsil edildiğini fark ettim. Aboneliğimi kullanmaya devam etmek istemiyorum. Tahsilatın üzerinden yalnızca bir gün geçtiği için 669 TL’nin tamamının iadesini ve aboneliğimin ek ücret olmadan iptal edilmesini talep ediyorum. Yardımcı olabilir misiniz? 

Subject: Unable to Reach Adobe Customer Support for 4 DaysHello Adobe Team,I have been trying to contact Adobe Customer Support for four days through live chat and X (@AdobeCare), but I am not receiving any responses.The live chat keeps saying that it is connecting me to an advisor, but no agent joins the conversation.I am a paying Creative Cloud Pro Student subscriber, and I need assistance with my upcoming renewal and subscription pricing.Could an Adobe staff member please escalate this issue and help me reach the billing department?I would appreciate a case number and a direct way to speak with a representative.Thank you.

Honestly, I woke up to a debit alert this morning and  I wasn't informed and was not aware. I didn't subscribe to anything and I really need you all to refund my money. It is important to me. Treat this as urgent 

I THINK I was finally able to cancel what was the most horrible interfaces/apps I have EVER seen in my technolgoy filled life. What a joke. Adobe, you need to seriously reconsider how your unferiendly your program is for non-tech people and Neurodivergent people in particular. What a complete waste of my life siging up for this thing then spending hours cancelling the  "free trial" expcept it's not free - it steals your time trying to sell you every upgrade under the sun that is completely unuseable unless you are a tech genius. Worst experience. 

I cancelled my trial subscription in accordance with the terms, yet the payment was still deducted via PayPal without any prior notice. I cannot find anyone to contact to get my money back. Can anyone here help me with this?