Account, Payment, & Plan

After the latest update to 25.001.21223 I am unable to run Acrobat on Windows 11 unless I choose to run Acrobat as administrator. If I run it as a normal user the program will appear briefly in task manager then will silently crash. After looking at event viewer I can see that it is crashing with “Faulting module Acrobat.dll” 0xc0000005.I’ve tried repairing the install, checking that protected mode is disabled, re-registering the dll file, checked folder permissions and ownership, acrobat cleaner tool, fresh install of acrobat, cleared adobe cache, sfc scan, ran without plugins folder, updated visual C++ redistributables, windows updates,  editing the registry HKEY_CURRENT_USER\Software\Adobe|Adobe Acrobat\DC\Privileged and added DWORD bProtectedMode set to the value of 0. None of these have worked for me. Any help would be appreciated. 

Det har dragits 285 kr från mitt konto med namnet adobeöADOBE. Det ska uppenvarligen var så men jag har så jag ska betala 71 kr nånnting och inte 285, dels drågs det så jag gick minus och fått betala 160 kr extra från banken då jag gick minus på kontot, ändå såg jag mail om att ni inte kunde dra, för ett tag sedan så ville jag avsluta men fick inte då jag uppenbarligen är låst

I have been subscribed to the adobe creative cloud for 1 year now and was recently billed to pay for it again. I immediately cancelled the subscription as people have said that if you cancel within 14 days of the payment you are refunded, but nothing has come back. please help. 

Hello Adobe Support, I accidentally subscribed to an annual plan with monthly payments using my parents’ card. Currently, the card has a negative balance (-22$), so I am unable to pay the $89.56 early cancellation fee. I was not aware that the subscription would be annual; I intended to subscribe only for one month. Please help me cancel my subscription without any penalty and ensure that no further charges are made to my parents’ card. I would greatly appreciate your assistance as I do not want to create any financial issues for my family. Thank you in advance for your understanding and support.

Hi, I had opted for a free trial on Adobe AI acrobat and cancelled it well within the free trial period. I am still charged for it.Can someone from the team please cancel all my subscriptions

Well i sure wish they would stop trying to charge my card every single day for a free trial I canceled 4 days before the trial ended. 

I'm trying to cancel my free Adobe Express 30-day trial, well before it expires as I've decided this isn't for me. I follow the cancellation instructions but when I get to page 2 of 4 (the one after selecting the reason for cancelling the plan) the page wheels and then comes up with an error message. No amount of refreshing, restarting the process or signing in again has resolved this. The virtual assistant hasn't responded - it either says it's not working and redirects me to this forum, or looks like it;s typing but never creates a response. Looking in this forum, users have suggested posting the issue here and an Adobe assistant will respond? I'd be grateful if that would happen please.

I have previously used Adobe Creative Clouds after speaking with a representative and receiving a quote. I activated the product and used it for some time before switching PCs. Though I’m being charged on my credit card, None of my email addresses (including the one I received the quote through) are linked to my subscriptions. I’d like to cancel my account. I’ve called the hotline. When selecting the options in the automated menu to talk to a representative to help with cancellation, I’m immediately dropped from the call rather than being entered into a queue to speak with a rep.Please provide an avenue for recourse. If i’m unable to contact reps through the online portal, email, or phone prompts, I’ll work with my bank to address the situation. 

I cancelled my Adobe Pro subscription a month ago. I talked to two agents, who all said my subscription had been cancelled. However, I still didn't get the cancellation confirmation email. Also, today i got two emails that show Adobe was still trying to charge me. Luckily, my bank stopped the charge. I want the charge to end completely, delete my payment information and no more emails. 

 To the Adobe Support Team,I am writing to you regarding a recurring monthly charge of 70 ILS that I recently discovered has been billed to my account for the past two years.I HAVE BEEN TRYING to resolve this via chat several times today. Each time, the session gets disconnected or reset, and I have to start all over again.!While I recall opening an account, I was completely unaware that I was being charged for a paid subscription. More importantly, I have not utilized any of Adobe’s paid services during this entire period. Currently, the only version of Adobe installed on my computer is the free version, which does not include any premium editing features or tools.Given that I have not used the services I’ve been paying for, I would like to request the following: Immediate cancellation of this subscription to prevent further charges. A review of my account usage to verify that the services were not used. A refund for the charges made over this period, as this was a misunderstandin

Hi, I moved and so I need to change the billing address that goes on my invoices but I can't figure out where I can do that? I can change my credit card and my profile details but there's no way to change my address?I've tried contact support but the chatbox or whatever it is that pops open when you select "Contact us" doesn't work.  Thank you.

Fiz o pagamento da mensalidade mas não estou podendo usar os recuados premium 

Hello,My Adobe Firefly Standard free trial ended yesterday and I was charged USD 9.99. I cancelled the plan immediately.The charge is very recent and I would like to request a refund, but I cannot connect to a live agent.Can someone guide me on how to get urgent refund support?Thank you.

I signed up for a trial, requested to be added to my companies account, and was forced to enter a credit card. My card was charged before the administrator could approve me. Now my company credit card was charged, and my company account was charged. How do I get refunded on my credit card? I’m unimpressed that there is no contact phone number or chat option available. Thanks,James

<contact number removed by mod>

Dear Adobe Support Team,I am writing to request a refund for a charge that was applied to my account despite having cancelled my free trial within the 7‑day period. I have the confirmation email of my cancellation, yet I was still billed.Since the cancellation was made on time, I kindly ask that the charge be reversed and the refund processed. Please let me know if you require any additional information or documentation from me to resolve this matter.Thank you for your assistance.Spanish:Estimado equipo de soporte de Adobe:Me dirijo a ustedes para solicitar un reembolso por un cargo que se aplicó a mi cuenta, a pesar de haber cancelado mi prueba gratuita dentro del período de 7 días. Tengo el correo de confirmación de la cancelación, sin embargo, aún así se me realizó el cobro.Dado que la cancelación se efectuó en tiempo, les solicito amablemente que reviertan el cargo y procesen el reembolso. Por favor, indíquenme si necesitan información o documentación adicional de mi parte para res

I meant to cancel my subscription before the free trial ended, but I forgot. The card I entered has no more money. I can not put money on it. I do not have another card. I keep trying to cancel my subscription or delete my account but it keeps telling me to update my payment. I can’t :( How do I fix this??

Hi, I forgot to cancel my free trial subscription within the 7 day period. But i didn't use any feature in that time period either. Since i forgot to cancel, i was charged on February 8th. But i cancelled right away. According to the refund policy, i should get a refund right. Please let me know.

I looked through The Community to see that this same issue has continually been addressed for 12 years or more!I could not cancel my subscription to CC. I followed the instructions EXACTLY. However, I got the “ring of death” screen and kept getting looped back to Adobe’s instructions, FAQ’s and The Community.I eventually found a link to chat with an agent, took my turn with a bot and had my issue solved in 60 seconds by an agent - I hope. We shall see on March 5th when my subscription (that I cancelled) is set to auto renew.With so many customers jumping ship, you would think Adobe would be trying to KEEP customers. Instead, my monthly subscription was going to DOUBLE.I only use PS and then I only use it for a hobby, not in a professional/job capacity. Between Affinity and Canva, I can no longer see any practical reason to stay with PS. 

buenas, tengo una duda....... adquiri photoshop y me dieron la prueba de 7 dias...... y en el mensaje del correo me dijeron que no me cobraron nada, que recien el cobro se haria a partir del dia 27 (luego de los dias de prueba) pero verifique mi cuenta de banco y si me debitaron el dinero..... alguien tuvo este caso?

I canceled a month-to-month plan within 14 days… shouldn’t I have received a refund? Do I need to request it?

How do you request a refund on Adobe? I do not see any link to  request a refund on their website. I cancelled a Adobe Pro subscription before the trial period ends but was still charged several amounts despite not having any active paid subscription.