Account, Payment, & Plan

I received this email from a fake Adobe site that I need you to look into: 

Hi,I subscribed to the Adobe Stock – 10 assets a month + AI Studio plan, which included a free trial starting on July 22.The first payment was charged on July 30. I cancelled the subscription on the same day, and I was informed that I would receive a full refund. I also received an email confirming that the service would end that same day, July 30.However, it is now August 14, and I still have not received the refund.This is becoming very frustrating because I have been trying to contact Adobe directly, but I cannot find a proper email address or live chat option. Every time I try to get help, I am redirected to the FAQs or the community forum.Could someone please explain how I can check the status of my refund or contact Adobe Support directly to resolve this?Thank you.

I want to be able to remove my password as an option to sign in. I find using passkeys to be better protection, especially if there is a data breach that includes my passwords, email, etc.  I noticed when I changed my password, it signed me out of everywhere, when I signed back in it sent a code to my email, but I have Verify with email turned off in my sign in options.If you must have a password,  then please make the next step a passkey as the verification process. I don’t trust emails or sms codes. Another thing, how come passkeys are saved as “Other_Windows_Chrome” that scares me, since I used my phone in a password manager app to save my passkey. Could it at least let us edit this, so we can say Mobile App instead?

Greetings! I would like to ask about my refund. A month has passed but the refund in my account hasn’t arrived yet. I cancelled my subscription the same day it was renewed.

Hello,I want to cancel both my Acrobat Pro and AI Assistant for Acrobat subscriptions. However, my account has a billing issue, and Adobe does not allow me to manage or cancel the plans. I reached the final cancellation step, but the “Confirm cancellation” button remained disabled.I also tried contacting Adobe through the Virtual Assistant, but the chatbot did not respond or connect me with a human agent. I do not want to update my payment method or continue either subscription.Please help manually cancel both subscriptions, stop all future billing attempts, and confirm that both plans have been cancelled.Thank you.

J’zi choisi un abonnement mensuel après l'expiration d'un essai gratuit de 7 jours. Insatisfaite de cet essai au bout de 3 jours, je ne trouve pas dans mon compte comment resilier avant d’être facturée. Merci 

Has anyone else paid for a month thinking they were on a monthly plan, canceled, then had another invoice paid, then warned about an early cancellation fee without their permission?

Hi Team,I would like to kindly request a full refund and the immediate cancellation of my subscription.Here is my situation: I am a student, and I only signed up for this trial to complete a quick assignment for my school project. I only used the software for one single day. I was under the impression that it was a 1-month free trial, but I was suddenly charged after just 1 week. My payment method (TnG Wallet) only had RM20, which was deducted, leaving an unpaid balance of around RM85 on my account. Due to this pending balance, the system prevents me from manually cancelling the plan under "Manage Plan". As a student with limited financial means, I cannot afford this unexpected plan. I kindly ask for your help to: Waive/clear the unpaid balance of RM85 Refund the RM20 that was charged Cancel my subscription completely Thank you so much for your understanding and help!

Es evidente que tienen algún botón en el programa Acrobat Reader que te cobra por un servicio de IA sin tu consentimiento. Lamentablemente tuve que darles la información de mi tarjeta para tener la prueba gratuita de Acrobat, pero eso hizo que sin mi autorización me cobren en mi tarjeta un servicio que según ustedes contraté y yo no tengo recuerdo de haberlo aceptado en ningún momento.No dudo que de seguro lo aclaraba en alguna letra muy pequeña, pero es evidente que no está lo suficientemente anunciado. Proceder con una transacción de cobro debe siempre ser notificado como corresponde, aclarando la tarjeta que se usará y el período que se contrata. No sólo por motivos éticos, sino legales, ya que considero que esto se trata de una estafa.Aprovecho la oportunidad para comentar que, si es parte de sus estrategias de venta ofrecer pruebas gratuitas, deberían tener cuidado con el resto de la experiencia de usuario, ya que lo que ganan por un lado lo pierden por otro. Un lector de PDF no e

Hello, I am writing to request a Certification of Tax Residence (CTR) for the Tax Years of 2024, 2025 and 2026 for ADOBE SYSTEMS SOFTWAE IRELAND LTD that issues invoices for our account. This document is required by Romanian tax authorities to apply the Double Taxation Avoidance Agreement. Please provide a digital PDF copy. Thank you in advance. Best regards!

I was charged today, after having cancelled my 7 day free trial for the adobe product within 12 hours.The software does not match my needs and was unable to do what needed to be done.AB06920205761CCA is the invoice number  Joseph Christian , welcome to your free trial! For Adobe Acrobat Pro, after your free trial ends on Mar. 06, 2026, you will be charged CAD $44.83 (incl. tax) monthly . For AI Assistant for Acrobat , after your free trial ends on Mar. 06, 2026, you will be charged CAD $10.34 (incl. tax) monthly . Your Adobe Acrobat Pro and AI Assistant for Acrobat subscriptions will automatically renew monthly until you cancel. Prices for all subscriptions subject to change at renewal. Cancel Adobe Acrobat Pro or AI Assistant for Acrobat before the free trial ends and you won’t be charged for the respective product. Cancel Adobe Acrobat Pro or AI Assistant for Acrobat before Mar. 20, 2026 to get a full refund for the respective product . Cancel anytime via Adobe Account or C

Hello there,I am from Germany. I have subscribed for AI Assistant for Acrobat. I wanted to try the 7-day free trail version but somehow I missed it. I have already paid one months subscription. Now, I want to cancel the subscription but It shows I have to pay 32.92 euros. As I am a student, It’s really tough fpr me to pay that amount. Can I get some waiver or something like that?Thank you in advance for your advice.

Hi, I have cancelled my plan on the adobe subscription well before the deadline. However,  I received an email that the payment failed wherein they are charging me to my account despite the deletion of the subscription. I will provide the screenshots of it through the email which I would assume that it was already a sign of cancellation of adobe subscription as well as the recent email on the payment failed.The first picture stated that they have processed my cancellation for Adobe. However, I have received today through email that there is a billing issue on my account despite the fact that I have cancelled the subscription for about a week ago. Thank you  

I have a monthly charge of $36.90 from Adobe that has been being taken out since August?! I wish I would've seen it sooner to get it stopped. I have checked under every email I have and I have no subscription to any plans. No email transaction receipts.. nothing! Trying to get customer service with Adobe is ridiculous! No email for support?!  And the AI chat is not helpful whatsoever. 

I show that I have the adobe photoshop elements on my phone to download. I purchased it by mistake. I didn’t want it. I can’t find anywhere in the app that shows the subscription so I can cancel it. My bank credit card has already been charged. In the amount of $65.10. How do I cancel and get a refund?

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

I got charged aswell and i cancelled my trial before date ended. Go into manage accounts and its saying suspended billing issue. But theyve taken money 38.06 out of my account.

Alguien que me ayude, todo el día he intentado realizar cambio de plan por la administración de productos, veo malas intenciones por tratarse de un cambio más económico y sale error del sistema, no responden por chat.¿Alguien me puede ayudar?

Under my Adobe ID account billing statements, I see a list of invoices, but no receipts for subscription products.  When I buy a subscription product, I get an e-mail that says "thanks for your purchase" to confirm I paid, but I only get that e-mail once, not each month when my card is charged.  I can log on to see the list of invoices in billing history, but they only say how much I was billed.  The invoices do not show how much I paid for what I was billed, or when the card was charged, or what the last four digits of the card number were.  That's the difference between an invoice and a receipt.  Businesses need receipts to confirm that they paid for invoices, to prove business expenses for taxes.  It's business 101.If this does not belong in "Downloading, Installing, Setting Up" please let me know what category this should be in.

Hi Adobe Support Team / Community,​I am trying to cancel my active Adobe subscription, but I am encountering an issue when attempting to update my payment details.​My region/country field is currently locked to the United States, and I am unable to change it. I am originally from Pakistan and currently residing in China, so I cannot add a US-based card to complete or update my billing details.​Could an Adobe representative please assist me in changing my billing region or directly cancelling my subscription from your end?​Thank you for your help.

aboneliğimi iptal etmek istiyorum

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.I noticed the credit card charge today.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.