Account, Payment, & Plan

Hi, So my case is - I used my card for me ex’s account (we were together back then). We broke up and my account was still charged for her plan. I reached out to Adobe as she was away and unreachable at that time but they said they can;t do anything about it - strange… But ok - I accept - my mistake - should not have used my card for somoene elses account. But to be unable to delete it from there even though I am clearly an owner of the card? Anyway…Fast forward around 3 months → my ex removed my card from her account and added hers. 3 days ago I was charged for her billing once again EVEN THOUGH my card is no longer attached to that account. The support chat confirmed that the billing came from that account. My ex sent me screenshots confirming that my card is no longer conncted to her account. I feel like this is deeply illegal… Could someone please assist me as to what I can do about it? Adobe support chat means being redirected to next and next specialist until it takes so long that

You need to fix the popup that someone else may be using my Adobe account. THEY AREN'T!!!! I've changed my password 3 times, I have 2fa set up, nobody is using my adobe account except me on my other computer and never at the same time. FIX THE POPUP OR GET RID OF IT!!![edited by moderator]

Previous employee no longer works with us, plan is current and active. All information has been switched to my information, however I cannot change the primary email address to my email address as it states unknown error occured. I don’t have an account with my work email. Reached out to tech to see if they were an adobe administrator who could modify for me, but no avail. We need to close the email for our former employer so I can utilize the program with my email. Also, the account is listed as a personal account and not work/school function which I need to switch from person to work/school.Any assistance and suggestions will be greatly appreciated.

no me permite pagar 

Hello, I accidentally purchased an annual subscription; however, when I tried to cancel it, I was faced with a high cancellation fee, and 500 TL was charged to my card. How can I cancel this? It was truly a mistake. Can Adobe customer service help me with this? Could you assist me in getting a refund for the charged amount and resolving the cancellation fee issue? 

Não consegui usar mês passado , agora este mês continua com erro , produto não funciona como o que contratei. Vídeo fica com péssima qualidade, quero meu dinheiro de volta.

I can't find my invoices in the billing section. It just doesn't show any payments/invoices.I need them for my companies accounting but nothing comes up.Please send me the invoice for the most recent billing ASAP!

Sehr geehrte Damen und Herren,ich habe mich in mein Adobe-Konto eingeloggt und sehe dort kein aktives Abonnement.Dennoch wurden von meinem Bankkonto im Juni und Juli jeweils zweimal 23,99 € abgebucht.Ich bitte Sie, mir dies zu erklären und die beiden Beträge zu stornieren.Außerdem möchte ich das Abonnement kündigen, da mir nicht klar ist, wie es überhaupt zustande gekommen ist.Vielen Dank im Voraus für Ihre Unterstützung.Mit freundlichen Grüßen,Jasna 

In 2020 I purchase a copy of Acrobat Standard 2020 & installed it on my new Laptop. I believe that I registered it at the time.I have now reset my Laptop & have installed from the original files provided. Using the Serial No also provided at the time.When I try to register it again, I keep getting asked to login to Adobe website to continue, which I do & have updated my password.However I keep getting asked to login to the website to continue.I have looked & found that the website is notshowing my Purchase copy, so I reckon that is preventing me from deactivating & reactivating.Please help.

Hola estoy pasando el mismo día con el reembolso, escribo a soporte pero solo me responde el asistente virtual estoy escribiendo desde hace 5 días y me dice que no hay agente, me conecto al horario que me dicen y el asistente virtual me dice lo mismo la verdad ya no se que hacer, si conseguiste alguna respuesta o solución porfa te agradecería si me ayudarás  Un saludo 

 Is there a way to cancel my plans without pay the canceling fee. it is lot of money just to cancel it and i dont have the money but if i let my plans then i will always have to pay for something that i dont want.

Hello,On my professional computer, I asked for installing creative cloud to install my personal applications.They installed it indeed.But when I try to launch one of the 2 lightroom application, they are respectively on 5.0 and 11.0.1 version. There is no update.IT of my company told me they don’t have any restriction or adobe management. Does someone help me to pass through this strange situation ?Best regards Sébastien

Me gustaría cancelar mi cuenta de adobe, pues actualmente no me han estado saliendo trabajo de fotografía y me gustaria activar la despues cuando tenga flujo de trabajo, se puede ?

Hi everyone,I have an active Adobe Creative Cloud Pro subscription, but recently I noticed an unexpected $50 charge on my account from an app/service named "higffield" while using Photoshop.I did not knowingly authorize this purchase, and I'm trying to figure out why this happened under my CC Pro account. Is "higffield" a third-party plugin, stock asset provider, or extension associated with Adobe? How can I track down where this charge originated from and request a refund?Any advice or guidance on how to resolve this would be greatly appreciated.Thank you!

Yesterday I was chatting with an agent about my generative AI credits. My annual plan was originally created on November 7, 2023, so I was told that my AI credits would reset to 100 today (the 7th of the month). They did not. I still only have 48 of 100 generative AI credits. My account is not refreshing. I don't think that they have ever reset to 100. I believe this is a bug. As I am not getting monthly credits...they just keep depleting towards zero.

I had two Adobe accounts. One is a full CC paid account that I use every day, the other was an older free account that I never used and was basically obsolete.I wanted to change the email address on the the active paid account to the address that was associated with the older free account. In order to do that, I needed to free up that email by cancelling the older account, which I did, about a week ago.However, the active account still won’t let me change the email address to the now freed up email. I get a message saying “An error occurred” when I try to change the address in the account management page.So my question is: (1) does it take some time for the other email address to be freed up, like say, a month, or (2) simply, what is going on?Thanks. Patrick

A minha assinatura anual expirou mas na minha conta e nos planos não aparece nenhuma opção para poder renovar como posso renovar a assinatura?

Привіт. Тиждень тому я спробував безкоштовний тижневий пробний редактор Adobe. При цьому надав свою карту. Спроба ні до чого не призвела, але якимось чином Adobe мене підписав на річну підписку і тепер намагається зняти гроші. Відмінити підписку неможливо, оскільки попередньо Adobe вимагає сплатити гроші (на карті не вистачає). Отже вважаю це шахрайством і вимагаю відмінити підписку. Інакше просто видалю Adobe, ліквідую карту, всьому світу розповім про це шахрайство.

Pedido de reembolso 

I already cancelled my subscription and it will be fully refunded since its within 14days, where can i follow up my refund and why it took so long

Hola hace unos días hice una compra accidental por la aplicación. Solicité el rembolso enseguida que me di cuenta y no sé si me van a devolver la plata ? Quería saber si saben si me devuelven el dinero o no ??

I am being charged monthly fee twice