Question

Can't Access my "Plans" section to cancel (as of 2026)

Forum|Forum|6 months ago
January 5, 2026
1 reply
121 views

I've had this issue since NOVEMBER 2025. It is still on-going. PLEASE JUST LET ME CANCEL THE DAMN PLAN. THIS IS SO SUSPICIOUS.

kglad

Community Expert

start here https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

and when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

M

Mirasol355157383eedAuthor

Tried a different browser (chrome), and I'm still met with the same issue (infinite loading circle) that only arises when I access the "plans" section. Other sections in the list appear fine.

kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled.

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