Skip to main content
B
Briana30200694en9f
Participating Frequently
June 5, 2023
Answered

Can’t cancel subscription

  • June 5, 2023
  • 4 replies
  • 6407 views

Hello,

I signed up for the 7 day free trial and now want to cancel the subscription. Adobe says I have to cancel through the apple App Store, however my subscription does not appear there and I have confirmed with multiple people at apple that the subscription was not purchased through apple. Adobe says they are unable to cancel because they insist it was purchased through apple. I am completely stuck. Please help.

    Correct answer Shivangi_Gupta

    Thread Summary

    A user is unable to cancel their Adobe subscription. They report being stuck in a loop where the cancellation option is not available, and they are being charged despite trying to cancel.

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. To cancel your Adobe subscription:

    • Go to https://account.adobe.com and log in.
    • Click on the “Plans” tab at the top.
    • Under your active plan, click “Manage Plan.”
    • Follow the on-screen instructions to complete the cancellation.

    2. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    3. Clear browser cache & cookies.

    4. Try a different browser or device.

    5. Disable browser extensions temporarily.

    6. Use incognito/private mode.

    7. Check Adobe server status: https://status.adobe.com

     

    If You Don’t See the Cancel Option
    This may happen if
    • You purchased through a reseller or third party (e.g., Apple, Amazon).
    • Your payment method has issues.
    • There’s a pending payment.

    Helpful Resources

    4 replies

    S
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    November 14, 2025

    Thread Summary

    A user is unable to cancel their Adobe subscription. They report being stuck in a loop where the cancellation option is not available, and they are being charged despite trying to cancel.

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. To cancel your Adobe subscription:

    • Go to https://account.adobe.com and log in.
    • Click on the “Plans” tab at the top.
    • Under your active plan, click “Manage Plan.”
    • Follow the on-screen instructions to complete the cancellation.

    2. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    3. Clear browser cache & cookies.

    4. Try a different browser or device.

    5. Disable browser extensions temporarily.

    6. Use incognito/private mode.

    7. Check Adobe server status: https://status.adobe.com

     

    If You Don’t See the Cancel Option
    This may happen if
    • You purchased through a reseller or third party (e.g., Apple, Amazon).
    • Your payment method has issues.
    • There’s a pending payment.

    Helpful Resources

    B
    Briana30200694en9fAuthor
    Participating Frequently
    June 5, 2023

    Reposting for clarity:

    I signed up for the 7 day free trial and now want to cancel the subscription. Adobe says I have to cancel through the apple App Store, however my subscription does not appear there and I have confirmed with multiple people at apple that the subscription was not purchased through apple. Adobe says they are unable to cancel because they insist it was purchased through apple. The options for canceling through Adobe don't work because Adobe directs me to cancel through the apple App Store. Apple says I don't have a subscription to Adobe through my Apple ID. See attachments. 

    I am completely stuck. Please help.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 6, 2023

    Briana, I am sorry, but I can confirm that the Acrobat Premium subscription tied to the account you used to post to this public discussion forum is managed by Apple. Please see https://support.apple.com/en-us/HT202039 for information on how to manage subscriptions through Apple. I recommend providing Apple support with any alternative contact information that may have been used to purchase through the Apple App Store.

    B
    Briana30200694en9fAuthor
    Participating Frequently
    June 6, 2023

    Hi Jeff, 

    did you see the attachments that I posted? How can I or apple possibly cancel my subscription when it doesn't show on my list of subscriptions? Maybe I just have a free Adobe premium account!

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 5, 2023

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    B
    Briana30200694en9fAuthor
    Participating Frequently
    June 5, 2023

    Thank you for loving this to the correct forum. The options for canceling through some don't work because some directs me to cancel through the apple App Store. Apple says I don't have a subscription to some through my Apple ID. See attachments.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 6, 2023

    So where did you actually purchase it from?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 5, 2023

    If not purchased through Apple:


    See here:
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    and here:
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    You can also contact Adobe by Twitter:
    https://twitter.com/AdobeCare

     

    If purchased through Apple,  you have to contact them.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices