Participant

Answered

cancel

Forum|Forum|5 years ago
January 5, 2021
7 replies
602 views

I have a problem.

I paid for Photoshop last month.

I'm going to cancel it, and they want me to pay the penalty.

I didn't know this information, last month.

I am a student, so I have no money.

Is there any way I can cancel it without penalty?

Please, help me.

This topic has been closed for replies.

Correct answer John T Smith

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

D

defaultemzw0fkbcvff

Participant

I have similar feelings. I signed up for a trial because a colleague had used Indesign to work on a document and I did not want to use pirate software at my workplace to modify the document as necessary. I was happy with paying 20 pounds for a month's use, but to be ordered to pay 100 pounds to cancel? This seems absurd. My salary is in Mexican pesos and this represents a week's salary for me. Adobe should avoid this practice or they will earn a poor reputation. I advise seeking legal action as suggested below. A first useful step is to contact your bank.

D

defaultemzw0fkbcvff

Participant

I have similar feelings. I signed up for a trial because a colleague had used Indesign to work on a document and I did not want to use pirate software at my workplace to modify the document as necessary. I was happy with paying 20 pounds for a month's use, but to be ordered to pay 100 pounds to cancel? This seems absurd. My salary is in Mexican pesos and this represents a week's salary for me. Adobe should avoid this practice or they will earn a poor reputation. I advise seeking legal action as suggested below. A first useful step is to contact your bank.

E

Enrico5FE2

Participant

i have canceled my payment but why are there still bills please cancel i feel very disadvantaged because of bills every month. and why do i get a fee. please i feel verry loss. i also really dont like the adobe website because it is very complicated to cancel and makes it difficult

leneg99589757

Participant

Hi

It is impossible to cancel my In-Design License!!!

I do not want to renew it when it runs our in May 2021

Please i need a support person to help with this, impossible to contact anyone, the Adobe account platform is so bad designed if you need help.

Regards Lene

Do not sent me the video on how to change your plan it does NOT work on my account have tried many times

E

Enrico5FE2

Participant

hello. i want to cancel my payment please help me

E

Enrico5FE2

Participant

i have clicked on the plan and followed all the instruction but the bill is still ongoing. please help me

J

Judy35880003diib

Participant

same, seems impossible to cancel and i cant find a contact number

T

Test Screen Name

Legend

If you pay for 11 months, you can cancel without penalty in month 12. Do not wait, in month 13, it will start again with a new penalty.

John T Smith

Correct answer

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

A

Anonymous

Moving thread to the Account, Payment, & Plan forum from Photoshop

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