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D
Dem333
Participant
June 7, 2021
Question

Cancel account

  • June 7, 2021
  • 1 reply
  • 169 views

Hi guys

I'm trying to cancel my account but i doesn't work at all. Im really frustrated. I followed all the instructions but they don't work. I'm trying to contact the adobe support, but it seems there's no way to talk or chat with a human. Can someone helpe me? There's an email or a chat somewhere where I can discuss my problem (exept this forum) with an Adobe employer to resolve this problem?

Thanks in advance

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 7, 2021

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

D
Dem333Author
Participant
June 9, 2021

Ok...now i cancelled my account. But i have to pay the fee now. I can't contact again the chat support to know the terms and conditions for the payment? How does it work...because this link https://helpx.adobe.com/contact.html?rghtup=autoOpen don't work now.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 9, 2021

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee

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