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CliffD
Known Participant
January 1, 2023
Question

Cancel my Creative Cloud Account

  • January 1, 2023
  • 3 replies
  • 420 views

I am going to have to cancel my creative cloud account.

 

I am still paying for the account (it will renew in July) but am no longer able to install any of the updates because I have not upgraded my Mac beyond 10.15.7

 

Since I retired as a photographer last year the amount of work I do on images has decreased significantly and I can get by on older desktop based versions of Lightroom and Photoshop. Even so, I still get prompts to download new Creative Cloud based application upgrades yet these are imcompatible with 10.15.7 so they can't be downloaded even if I wanted to.

 

I decided that I won't afford a new Mac so I am staying with my current version of Mac OS.  As a result I am paying for a Creative Account that I can no longer update and feel (IMO) that I no longer get the benefits I used to have from my account.

 

Of course, if I decide to cancel now, I am left with a penalty payment as my contract still has 6 months to run before I cancel without the penalty.   My account started in July 2018.  Are there any options to cancel without penalties or must I wait until July? 

 

Regards,

 

Cliff

 

Happy New Year

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
January 1, 2023

You paid to RENT those apps. You can keep paying - they won't stop working or be useless just because you can't install the latest updates. Indeed, I prefer to upgrade about every 6 years, so I'm not having to learn a bunch of changes that don't benefit me at all. 

C
CliffDAuthor
Known Participant
January 3, 2023

Understood but fail to see why I should pay to rent an aplication whose updates I cannot download and install because I have chosen not to upgrade my Mac to the required level of OS. I'll have to make do with the apps I have, at their current levels.

T
Test Screen Name
Legend
January 3, 2023

"'I'll have to make do with the apps I have, at their current levels."

No, that's not how it works. If you cancel you will have nothing. If you want to stop paying and have no Photoshop or Lightroom AT ALL, that's fine. If you imagine you can stop paying and keep using the frozen apps, you will be disappointed.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 1, 2023

To keep using serial number programs you may need to completely remove all traces of cloud programs

-Read Cloud takes over https://community.adobe.com/t5/Get-Started/Get-off-the-cloud/td-p/8075485 for some ideas

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 1, 2023

    if you cancel your subscription you'll no longer be able to use the older lightroom and photoshop versions either.

     

    if that's ok and you still need some photoshop functionality, you may be able to get by with photoshop elements.  consider purchasing it.

     

    i assume you have a photography subscription for ~$10/mo, correct. if so, your penalty is $30 and your only way to avoid that is contact adobe support* and make your case.  that case would be much stronger if you were canceling a subscription and, at the same time, purchasing something like photoshop elements.

     

    if you have more questions or want more help before contacting adobe support, let us know.

     

    *there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    C
    CliffDAuthor
    Known Participant
    January 1, 2023

    Thanks kglad.

     

    It's disappointing to hear that I won't be able to use the older versions either.  After all, I paid for them and have the licence keys so, as far as I'm concerned, they belong to me, even if they do not contain the level of functionality I am used to with Creative Cloud.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 1, 2023

    @CliffD 

     

    wait.  you have license keys (ie, serial numbers).  that would be for perpetually licensed apps (eg, photoshop cs6 and all photoshop elements apps) and those require no subscription.

     

    only subscription apps (eg, photohsop cc and current lightroom versions) are affected by your subscription status.

     

    do you have photoshop cs6 and/or lightroom 6?

     

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