Participant

Answered

Cancel my plan and refund

Forum|Forum|3 years ago
January 22, 2023
6 replies
2087 views

Hello Support,

Please help me regarding my issue. I have taken the free trial for adobe creative cloud and I am trying to cancel my subscription from my last two days. I cannot due to a bug that does not let me go ahead from social sign in not supported even after I have made a new password. Could you please cancel my subscription and refund the money?

Also I report this bug that does not let me sign in.

This topic has been closed for replies.

Correct answer kglad

your video here (and any other details here) are irrelevant to adobe support and adobe support is who you have to deal with if you're unable to cancel without support's help.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

K

Kh29104266kv0d

Participant

i would like cancel my plan and refund the wholl the amount plz

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

A

Aliyu2829548446d3

Participant

Please cancel my plan following the free trial. please cancel it now.

Kanikas

Community Manager

Hi,

We're here to help you. Please use help from this link to cancel your Adobe trial:

https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html.

Hope this helps!

Regards

Kanika

U

utuera28304157jxlx

Participant

Hi, what's going on with the live chat?????

I need to ask someone about how and when I can cancel my subscription without paying a ridiculous amount for something I'm not using since my institution offers the service now.

kglad

Correct answer

Community Expert

your video here (and any other details here) are irrelevant to adobe support and adobe support is who you have to deal with if you're unable to cancel without support's help.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

A

ayovivekAuthor

Participant

As I have shown in the video. I cannot access the page to cancel the plan myself. I am trying for the last half an hour but reached nowhere.

kglad

Community Expert

Read my message about how to handle that: contact adobe support.

A

ayovivekAuthor

Participant

I attached the video again for ease of watching it.

Adobe_ID_-_Google_Chrome_2023-01-22_18-03-47.zip

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

A

ayovivekAuthor

Participant

Thanks a lot.

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

and here:

https://community.adobe.com/t5/account-payment-plan-discussions/adobes-subscription-service-is-a-scam/td-p/11326785

or

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare