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esha_2121
December 7, 2025
Answered

Cancel Subscription

  • December 7, 2025
  • 1 reply
  • 63 views

I have tried canceling online, on my mobile app, on the chat, and on the phone. 

Your site says 24/7 phone support and it hung up on me saying that I'm outside of business hours. 

Your site is not user-friendly or helpful. I just want to cancel my trial and I keep getting an error. 

Correct answer kglad

there is no phone support.

 

start here, https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

 

when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 8, 2025

there is no phone support.

 

start here, https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

 

when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

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