Cancelación de plan

Question

Hola, quiero cancelar mi plan de Adobe, no era consciente de que estaba suscrito a él, no hice uso de sus servicios, me están cobrando 6 euros mensuales y me he dado cuenta de ello recientemente, no puedo cancelarlo porque se me reclama un pago de 6,09 euros y si quiero cancelar todo se me exige un pago de 21,3 euros por cancelación anticipada ¿Hay alguna manera de resolver este problema o tendré que pagar todo si o sí?

Gracias por su atención.

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Hello, I want to cancel my Adobe plan. I wasn't aware I was subscribed to it, I haven't used any of the services, and I'm being charged €6 per month. I only recently realized this. I can't cancel because I'm being charged €6.09, and if I want to cancel everything, I'm being charged an early termination fee of €21.30. Is there any way to resolve this issue, or will I have to pay the full amount?

Thank you for your attention.

kglad · Accepted Answer

you have to fix your payment problems before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

after cancelling, double check your account shows what you expect, https://account.adobe.com

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

creative explorer · Answer

@ismael_5637 I hate to be the bearer of bad news here, but when you sign up, Adobe requires your credit card information upfront. If you don't cancel way before the trial periond ends, you are on the hook. By reading your post, it does sound like you are an annual plan, paid monthly. BUT, it isn't Adobe who is charging you, its likely means the transaction was handled by the platform's native store, not Adobe directly. You are essentially making an "In-App Purchase on your dvice." The payment method on file is charged by either Apple, or Google, who then remit a portion of the payment to Adobe.

For more information to cancel: https://community.adobe.com/t5/acrobat-reader-mobile-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427692

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