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Participant
June 23, 2021
Question

Cancelar

  • June 23, 2021
  • 1 reply
  • 166 views

Como cancelo esta cuenta para que no me sigan cobrando cada mes 

 

Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

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1 reply

John T Smith
Community Expert
Community Expert
June 23, 2021

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730