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Luke5CD8
Participant
August 17, 2020
Answered

Cancellation Fee

  • August 17, 2020
  • 3 replies
  • 436 views

Hi guys.

 

Really hate to do this, but I have to cancel my Photoshop. I used to pay on a monthly basis, but then I had to opt out due to financial issues, I am a student and dont make any income from Photoshop. I noticed that they were giving about three months free of charge, which led me to choose it.. However, I am now back to paying monthly after the three months, and am not presented with a free cancellation, though I've not voluntarily signed up for a yearly contract. 

 

Anyone know how I can get around cancelling without having to cough out a hefty cancellation fee?

 

Any help will be thoroughly appreciated 🙂

 

Regards 

Luke

This topic has been closed for replies.
Correct answer Nancy OShea

The 3 free months is a retention incentive to keep you on as a subscriber.   Adobe doesn't need your permission to renew.  The TERMS you agreed to clearly state that annual plans automatically renew each year until you cancel.

 

To avoid penalty fees, wait until your 12th month of service to cancel.  Otherwise, you incur a 50% fee.  In other words, if you have 6 months of service remaining and you cancel today, you pay for 3 months.  It's still better than paying for 6 months, right?

 

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
August 17, 2020

The 3 free months is a retention incentive to keep you on as a subscriber.   Adobe doesn't need your permission to renew.  The TERMS you agreed to clearly state that annual plans automatically renew each year until you cancel.

 

To avoid penalty fees, wait until your 12th month of service to cancel.  Otherwise, you incur a 50% fee.  In other words, if you have 6 months of service remaining and you cancel today, you pay for 3 months.  It's still better than paying for 6 months, right?

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 17, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

    A
    Anonymous
    August 17, 2020

    Moving to the Account, Payment, & Plan forum from Photoshop

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