I canceled my account at least a year ago. Didn't know they were still charging me until yesterday. Anyone else with this experience? And every time I'm chatting with a rep they just end the conversation.
I moved your post from the non-technical Lounge to Account, Payment & Plans.
Fellow product users can't help you with an account/billing matter. Only Adobe Support can. It's possible you have more than one plan under another ID (email). Or perhaps someone with access to your payment card used it to purchase a product or service from Adobe, Apple Store or Google Play store.
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html
CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
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