Cancelling 7 Day Free Trial

Forum|Forum|4 years ago
June 24, 2021
1 reply
693 views

How do I cancel my Adobe Premiere Pro 7-Day Free Trial? When I view the plan section on my profile it only shows the 'Creative Cloud Free Membership' and 'Document Cloud Free Membership' plans which for both do not show any billing or payment information.

However, when I began my free trial (now with 3 days remaining) I had to put my bank card info and it does state after the 7 days are up, I will be charged the standard monthly rate which continues my subscription. Sadly, I only wanted to trial Premiere Pro and would not like to continue using it so does anyone know how I can cancel my 7 day trial which ensures I wont be charged further?

Thanks,

Rhys

This topic has been closed for replies.

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852

R

Rhys5ECFAuthor

Participant

Thanks for the reply.

The 'Manage Plan' option isnt there for me on my plans section but 'View Plan' is.

However, when I click onto that there is no 'Cancel Plan' option. It does state that if there's been an issue with the payment or it's being processed. That's all that I can think of as why it's not showing.

Thanks

John T Smith

Community Expert

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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