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V
ViviT
Participant
June 11, 2021
Question

Cancelling Subscription

  • June 11, 2021
  • 2 replies
  • 172 views

Please help! I  am trying to cancel my plan. I started on 11th of June 2020 (Student). Now after one year I do not use it so I want to cancel it. I followed the steps but is saying to me that I will be charged for early termination? Is this for real? £137? Doesn't seem fair. How can I cancel it? Or am I getting stuck with this subscription forever? I don't have that money

 

Moved from Using the Community (which is about the forums) to the correct forum... Mod
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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 11, 2021

A subscription renews every year... When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

V
ViviTAuthor
Participant
June 11, 2021

Thanks John T Smith. I am now chatting with support. 

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