Cancelling Subscription

Question

Hello all,

A couple years ago I made this adobe account using my university email and purchased a subscription that was around ~20 dollars for the first year and is now ~37 dollars currently. I don't use adobe enough anymore to think that the subscription is still worth it so I'm trying to cancel. However, when I go to my plan, it's connected to my university and does not give me the option to cancel. Furthermore, I am not able to use the adobe support bot on this account.

kglad · Accepted Answer

ie, contact https://helpx.adobe.com/enterprise/kb/contact-administrator.html

John T Smith · Answer

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

Talk to the person at your school who administers Adobe accounts

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

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