Cannot cancel by Adobe Subscription from day 0 free trial

Question

Hello Adobe Support,

I started a free trial today and attempted to cancel it immediately.

The cancellation page at account.adobe.com/plans fails with the error “Unable to load data.” This prevents cancellation and is a system error on Adobe’s side. I have screenshots as evidence.

I am still on Day 0 of the free trial and am requesting cancelation of subscription,

Please refer to the attached screenshots.

Can you please help me with this?

kglad · Answer

start here, https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

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