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Participant
July 16, 2025
Question

Cannot Delete Old Credit Cards/Payment Methods

  • July 16, 2025
  • 2 replies
  • 115 views

Can Adobe please fix their payment method screen so that customers can delete old payment methods? There is currently no ability to delete old payment methods after adding a new payment method. 

2 replies

kglad
Community Expert
Community Expert
July 22, 2025

did you get this resolved?

John T Smith
Community Expert
Community Expert
July 16, 2025

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767